Supporter Care Executive

Come join us at this exciting time and help us bring our new and ambitious fundraising aims to life, delivering first class supporter care! Helen & Douglas House provides outstanding palliative care to children and their families throughout Oxfordshire and the surrounding counties. The Fundraising Team needs to raise around £4 million from the public every year to ensure that these vital services can continue. You can play a pivotal role in making this happen!, You will join a team of 16 fundraisers who works across all income streams: major gifts, community, corporate, events, regular giving, lottery, appeals and legacies. You will also work closely with our Data Insights Manager and Data Support Officer. You will report directly to the Head of Fundraising but will work across all income streams.,

• Deliver excellent supporter care and stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mails.
• Identify opportunities to steward and maximise the lifetime value of supporters.
• Ensure accurate supporter information and communications are recorded and maintained.
• Manage and respond to a wide range of enquiries from supporters.
• Lead our campaign fulfilment, including welcome packs, event packs, returned mail.
• Take charge of all our fundraising stock.
  
  You will have experience in a public facing role and a passion and commitment to the work and aims of Helen & Douglas House. You will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.
  
  Helen &Douglas House offer the following benefits
  
  27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year. - Life assurance x4 your annual salary. -Group Personal Pension scheme with 7% employer contribution. - Eye care voucher scheme. - Cycle to work scheme. - Octopus electric vehicle leasing scheme. - Occupational sick pay and maternity pay. - Enhanced maternity leave and shared paternity leave. - A flexible working environment. - Investment in your Continuous Professional Development. - Employee Assistance Programme.