Supporter Engagement Assistant

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

Supporter Care is about inspiring people and giving them the opportunity to do something amazing. This role will suit you as an enthusiastic, adaptable and proactive team player. You'll use your exceptional interpersonal skills to deliver a memorable experience to Crisis supporters and members of the public, adding value to every interaction.

As a key member of the Fundraising Department, you will handle inbound contacts with potential and existing supporters over multiple channels, delivering an exceptional quality of service to queries related to our new products and services including retail. And you'll help to improve the supporter experience by identifying and helping to resolve issues in the supporter journey, particularly those relating to our website. This is an exciting time to join our team and contribute to us establishing how we can add real value to our engagement with supporters. We will work together to make sure the supporters' voices are heard and at the heart of our fundraising and decision-making.

This brand-new role is a brilliant opportunity for you to join a dynamic and ambitious team as we deliver a consistently excellent experience to our supporters., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

To be successful in this role you will have:

• Experience working in telephone and email-based roles in supporter care or customer service


• Ability to organise your workload and maintain a high level of output and accuracy even during busy times


• Ability to handle complaints and objections with confidence


• A proactive and collaborative approach to work


• Strong critical thinking and problem-solving skills


• Flexibility and ability to adapt quickly to changing priorities
  
  Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.


Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.


• Pension scheme with an employer contribution of 8.5%


• 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.


• Enhanced maternity, paternity, shared parental, and adoption pay.


• Flexible working around the core hours 10am-4pm


• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)


Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.