Supporter Engagement Manager

This year we launched a ten-year vision to transform Alexandra Park and Palace into a sustainable home for inspirational culture, entertainment and heritage, creative and educational opportunities and green space. The Supporter Engagement Manager will focus on increasing donations from individuals, essential to deliver the vision.

You'll be joining a new team with the opportunity to shape your role and make a real impact on both the future of Ally Pally and the North London communities we service. This is a unique fundraising role, aiming to engage supporters with work across heritage, culture, community and environmental programming. Your work will help us:

• Resotre the Victorian Palace and improve the Park


• Deliver creative learning and wellbeing programmes


• Make our events programme more accesible to people on lower incomes or with disabilities


• Take forward our ambitious programme to reach Net Zero


We look to recruit a candidate excited to take responsibility for their own area of work as part of a small team. We will consider applicants with previous experience in fundraising / development or transferable skills and knowledge from customer facting roles in other sectors.

Key duties
1. Manage and develop relationships with a portfolio of individual supporters
2. Implement engaging supporter stewardship systems
3. Plan and deliver a year-round programme of supporter events
4. Plan and deliver individual giving campaigns
5. Manage the delivery of online and print communications and marketing materials that build a case for support with new and prospective individual donors
6. Process and acknowledge Gift Aid claims on CRM system
7. Represent Ally Pally at fundraising sector events and training, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.


• Experience managing events for supporters, clients or customers


• Experience managing supporter relationships or customer accounts


• Experience delivering fundraising advice or communications


• Strong organisational and planning skills


• Adaptable and resilient


• Ability to make independent decisions and decide when to ask for support