Supporter Services Assistant

Process donations given through multiple channels, often communicating directly with the donors to ensure accuracy of the processing and to ensure their wishes are fulfilled.

Manage and account for donations through the systems used by the Fundraising Department. Provide top class, sensitive supporter care services and stewardship to our supporters and the general public in keeping with the values of The Salvation Army, to inspire trust and confidence in us, and increase supporters' loyalty to us.

Ensure that all processes employed by the Supporter Services Unit are effective, efficient and comply with organisational and legal guidelines.,

• Process supporter data, donations, requests, and queries and ensure accuracy at all stages of the process.


• Be the first point of contact for supporters and members of the public through both verbal and written channels. This will include responding to inbound mail, telephone calls, emails, and social media comments.


• Put the supporter first. Interacting with supporters and members of the public providing ongoing stewardship.


• Work with the team leaders and management team to ensure that all complex donations, queries, and management reporting is dealt with.
  
  Supporter services experience.


• Written and oral communication skills to a standard expected for communicating with supporters and enquirers on a range of topics, including ones of a sensitive nature, with the ability to provide reassurance and information in terms they will understand.


• Ability to deal with routine office procedures, using where applicable Office IT systems.


• A methodical approach to following processes and procedures with attention to detail to maintain accuracy.


• Ability to work autonomously and manage the various tasks and processes asked of you under substantial pressure.