Supporter Services Assistant

As Supporter Services Assistant (Adoptions), you will complete the financial processing of selected income and maintain an accurate and legally compliant database of supporters personal data and interactions with the charity, ensuring new and existing supporters of the sanctuary feel welcomed, valued and inspired to support the charity.
Your principal duties and responsibilities will include:
+ Delivering an excellent experience to new and existing supporters of the sanctuary, ensuring that they feel welcomed, valued, and inspired to support the charity.
+ Positively engaging with supporters to resolve a wide range of routine enquires in a professional and timely manner.
+ Maintaining an accurate and legally compliant database of financial, constituent and membership records.
+ Processing gift aid information in accordance with HMRC requirements.
+ Personal accountability for GDPR compliance and the reporting of data breaches.
+ Providing assistance and advice to other departments on adoption related matters.

We have an excellent opportunity for a proactive and flexible team player with outstanding interpersonal and diplomatic skills to join the busy Supporter Services Team., With knowledge of CRM databases and experience of processing confidential and sensitive data, you will be able to demonstrate a high level of accuracy, numeracy, literacy, and attention to detail.
You will have experience of working in a customer service environment and demonstrable customer service skills, with strong communication skills and the ability to connect with a range of audiences using a variety of mediums.
Adaptable to the demands of working in an area of rapid change and development, you will have proven organisation and planning skills and be able to prioritise your own workload to deliver to deadlines.

The sanctuary is one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Customer Service, Customer Service Assistant, Customer Service Officer, Customer Service Executive, Customer Service Support, Customer Service Administrator, Admin, Administration, Supporter Care, Supporter Experience, Supporter Services.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

If you feel you have the skills and experience to fulfil this varied, rewarding and vital role, we would love to hear from you. To apply, please complete the on-line application form, which should include your uploaded curriculum vitae
Benefits include:
+ Competitive pension
+ Life assurance
+ 31 days holiday (including Bank holidays), rising to 34 will each full year of service
+ Wellbeing team
+ Recorded Pilates and Yoga classes
+ Long service awards
+ Healthshield plan
+ Free parking
+ Subsidised restaurant and shop