Supporter Services & Fulfilment Executive (19479)

Our Supporter Services team plays a key role in ensuring that our fundraising teams administration processes are effective and efficient as possible. Your role as Supporter Services and Fulfilment executive means that you will need to work across the whole of the directorate to implement changes that benefit our supporters as well as our fundraising teams.

You will need to be solution focused and be able to work with teams across the whole of the organisation to ensure that our supporters receive the best possible service, whilst increasing their loyalty.

Working as part of this small team a keen eye for detail is needed by everyone who works in it.

Part of the role will involve you managing the teams third party service providers who support various fundraising activities throughout the year, so experience in this area of account management is essential.

In the role you will be expected to engage with our supporters on a regular basis, so you will need to be an excellent communicator both verbally and in writing.

Data forms part of this job and therefore you will need to be proficient in the use of Excel and be able to present facts and figures in ways that are clear and concise.

You should expect to work on your own on some pieces of work as well as part of a team on others.

The ability to multi-task, be flexible and manage competing priorities is essential to succeed in this role.

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay., At Barnardo's we believe in children - no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.


• 26 days annual leave plus bank holidays, increasing after 5 years service


• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme


• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options


• Service related sick pay from day 1


• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution


• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension


• Cycle2work scheme


• Interest free season ticket loans


• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal


• 20% discount at Barnardo's stores


• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc


• Free access to round the clock employee assistance program for advice and support


• Access to Barnardo's Learning and Development offer