Surveyor - Commercial Property Management - Birmingham

1. To manage an existing portfolio of both national and local clients across the region. 2. To resolve day-to-day property management issues professionally and efficiently. 3. Service Charge management including annual budgeting and reconciliations. 4. Where appropriate consider and provide advice to protect and/or enhance the client's asset value. 5. To liaise with clients, contractors and tenants on a regular basis and to work closely with Property Management Accounts in ensuring excellent service is provided to all clients. 6. Monitor and manage key lease events, ensuring the accuracy of property management databases. 7. To facilitate client meetings as required and ensure client requirements are acted upon and their expectations fulfilled. 8. To manage relationships with clients and others in the local and regional property market. 9. To continually strive to improve working practices and client service delivery for the whole team. 10. To represent LSH and the full range of property related services available to clients.

Technical Skills

• MRICS Qualified (Desirable)
• Practical understanding of commercial property management.
• Proven track record of managing service charges for multi-let properties.
• Computer Literacy, specifically in Microsoft Office and Property Management databases.
• Full UK Driving Licence
Customer Focus
• Demonstrates a clear understanding of client requirements
• Enjoys the clear confidence and respect of clients
• Collects, reviews and acts upon client feedback
• Researches into current and future client requirements
• Demonstrates an awareness of market trends
Communication Skills
• Capable presenter, both of technical and business matters
• Good communicator internally and externally with client and tenants alike
Personal Qualities
• Presents a professional image when dealing with clients and demonstrates self confidence
• Demonstrates ambition and commitment to self development
• Highly organised
• Manages own time and exercises good commercial judgement to maximise fee earning potential
• Team Player
• Demonstrates business acumen
Organisational Focus
• Seeks to improve personal and team service delivery
• Seeks to improve effectiveness and efficiency of the team
Analytical Reasoning
• Demonstrates good attention to detail by regularly producing carefully prepared, accurate work
• Uses thorough and effective data gathering techniques in all aspects of the work
Interpersonal Skills
• Understands and listens to others' requirements
• Demonstrates co-operation and willingness to work with others