Suspected Cancer Referrals Appointment Coordinator

Working as part of the Cancer Services Team, the main duties of the Cancer Appointments Clerk will be to ensure that all referrals to be managed are given an appointment with the appropriate specialist within 14 days (two weeks) of the agreed referral date.

You will be expected to manage the appointment slots available, working closely with consultants, secretaries and staff from the Trust's Appointment Offices, following the Trust's agreed process for highlighting potential breaches of the two week target.

This comprises continued, full and accurate validation of all referrals being actively managed against the two week target.

Main duties of the job

Day to day tasks in this role include receiving referrals, monitoring referral numbers and escalating to the relevant specialist managers if there are any capacity issues in clinics.

This will require a competent use of IT systems for booking in patients, a polite phone manner to handle patient queries and strong problem-solving skills to resolve any issues that may arise.

The Trust must carefully monitor its performance against the cancer targets and you must work closely with the Team Leader and the Cancer Data Managers to facilitate performance monitoring of the two week target. T

his will also require attention to detail and organisational skills to ensure accurate and timely data inputting is completed.

Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.