Swapclear Senior Support Analyst

Member of the London Clearing House - Environment Management Team within SwapClear that manages the building of environments, environment batch support and deployment of code changes from development through to production environments. Working for the head of the SwapClear Environment Management Team this role is associated with the management of the testing, build and implementation of SwapClear releases and also any independent infrastructure, environment or SwapClear aligned changes done by other applications. Working in the wider SwapClear Application Support Team - the focus will be on delivering the change programme across all lifecycles from dev, test, uat to Member Test and Production environments. A production focused approach will be required with resilience, operational readiness, performance and production support being at the forefront of delivery. A technical foundation and background is necessary in order to support the team and understand the various components involved in the SwapClear application. This is a management role reporting internally to the various management heads of the SwapClear Team but will also require liaison and representation with various other SwapClear business and technical leads as well as other application and infrastructure management and change functions.,

• General Responsibilities
+ Issue management and follow up with development and project team + Engage in code deployment across multiple environments. + Identify and implement automation of environment support and buildout. + Escalation and management of issues to resolution + Non-production batch run and monitoring in Control-M and issue resolution. + Liaise with infrastructure teams to manage SwapClear environment - DB, Unix, MQ, Storage, portal, Networks, Control-M + Issue tracking and analysis + Release coordination and implementation + Support BAs, tester, risk analysts in a scrum-like setting
• Maintain working relationship with development team, business teams and business management
• Work in Shifts/Out of hours support/ On-call support
+ Be available for overnight support of non-production services to ensure successful completion of batch processes and code deployments. + Respond to overnight calls and deal with issues. + Support weekend Production releases and maintenance work + Participate in Production/non-production out of hours activities such as Weekend deployments.
• Consultancy
+ Provide consultancy during design and implementation. + Act as domain experts for the applications
• Quality check potential changes
+ Review development release packages prior to production deployment + Provide benefit of experience in the business area and application


• Degree educated, preferably in a technical discipline., Excellent problem-solving and analytical skills.
• Strong Linux, Control-M, Oracle, SQL, PL/SQL, Murex environment management skills
• Scripting skills (UNIX shell scripting: bash, korn shell)
• Hands-on in version control repository (Ideally bitbucket, Gitlab)
• Understanding of product development lifecycle and agile methodologies
• Good exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage.
• Experience of working in a DevOps environment, proficient with Ansible, GIT, Jenkins, Gitlab, Docker, SonarQube, Maven, etc, Experience in a Post Trade or Clearing service environment.
• Familiarity with financial products and financial terms
• Excellent analytical skills and problem-solving abilities.
• Experience of working in an IT support team
• Strong technical background in the core technologies with multiple years of experience
• Ability to communicate clearly and concisely to IT and business teams and to senior management.
• Collaborative team spirit
  
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