Switchboard Operator

The Switchboard Operative is responsible for providing a professional; customer orientated telephony service and is the first line of contact for the client dealing with callers from all different areas and companies. The site operates between the hours of 8am and 6pm and a rota system is in operation to cover these hours, so flexibility is required Additionally, the Switchboard Operative is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote JLL's reputation and capabilities.

What your day-to-day will look like:

• Maintain a courteous and professional approach at all times, to ensure all callers feel valued from the start


• Respond promptly to incoming calls, minimising the caller wait time


• Respond to calls using the defined greeting appropriate to the specific incoming line


• Effectively & efficiently deal with caller's requests, listening with care in order to route correctly first time


• Be familiar with staff extensions and the location / services provided by the various client departments in order to enable the provision of an efficient service


• Investigate any data discrepancies, queries and departmental changes to ensure the database is fully up to date


• As required, provide a messaging service on behalf of callers to the Client Account Managers


• Ensure all colleague's names and contact numbers remain confidential & that no personal details are shared


• Remain calm under pressure, use initiative and manage changing priorities as they arise


• Communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people


• Escalate technical issue with the switchboard through predefined channels


• Helpdesk Support (absence cover)


• Input and progress maintenance work requests and queries onto the helpdesk system


• Follow up due/overdue work orders with the appropriate organisation, escalating any concerns to the FM responsible


• Develop a strong knowledge & understanding of the Corrigo system


• Develop a sound understanding of JLL, Landlord & Client responsibilities within the client UK portfolio HSE, Security & Quality


• Demonstrate permanent high level of security awareness, knowledge of emergency evacuation & health & safety procedures.


• Understand & actively support JLL's Quality Management program


• Report any suspected cases of Phishing in line with client policy Site Operations


• Provide management information relating to switchboard and helpdesk as and when required.


• Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.