Switchboard Operator

+ To provide a fast, friendly and efficient operator service to the Trust, its staff, patients and visitors. The post holder will be located at Charing Cross Hospital. The operator team will work under the general direction of the ThamesNet Shift Supervisors and the Senior Supervisor for Switchboard Services.
+ The operator service deals with approximately 4,000 operator handled calls a day and is responsible for all emergency call outs made throughout the Trust

Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

An opportunity has arisen to join the Switchboard Team at Imperial College Healthcare NHS Trust which is part of the Patient Service Centre. Ideal candidates should be well-organised and hardworking, with excellent communication and administrative skills.
Ideally they should have at least 1 year NHS Call Centre/ Switchboard experience.
The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust.
It handles on average 4000 calls per day and is a busy and exciting environment in this central location.
The successful candidate will be able to demonstrate excellent communication, prioritisation and initiative skills, along with attention to detail. The ability to work under pressure is a must.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.