Switchboard Operator

We are looking for a part time telephonist (25 hour post) in busy Switchboard Dept. With flexibility to cover shifts over a 24 hour period working rostered shifts.

The postholder will be expected to work with a very flexible approach to provide assistance as required in the busy Switchboard Dept to ensure a continuous service for our patients & staff.

To provide a comprehensive & confidential telephone service to support the daily activity of the Hospital Trust. Experience of handling telephone queries & ensuring a high quality response to incoming calls from external & external sources is essential. Experience of monitoring & addressing alarm signals, using bleep systems & liaison with various depts. is also valuable but not essential.

Ensuring provision of an efficient & responsive communications service to staff, patients & customers

Expected to have a flexible attitude towards working hours & covering other members of the Switchboard team at short notice.Previous switchboard experience desirable, preferably in an acute hospital, & an excellent telephone manner is required.

Knowledge of IT and Windows desirable.Monitoring of alarms & dealing with emergencies.

We operate 24 hours over 7 days a week. Flexiblity is essential ensuring the provision of service in emergency situations., Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.