Switchboard operator | Royal Cornwall Hospitals NHS Trust

To answer and/or manage all incoming calls from an external/internal source and route them to the correct extension in a polite and efficient manner. Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures. Carry out various emergency procedures for cardiac arrest, fire, major incident etc. and maintain records in accordance with standing instructions/ operational procedures. Ensure that all necessary information is available to enable adequate service to be provided i.e. that records are kept up to date when informed of any changes to telephone numbers, on call list, daily on call sheet, new positions etc. and ensure that the appropriate message books are kept up to date Report faults that may have an impact on the running of the department to the Team Leader Ensure data is handled and stored in full compliance with Information Government principles. Manage the allocation and return of keys in and out of the department. Attend mandatory training sessions and complete Emergency refresher training & on line switchboard training. To answer and/or manage all incoming calls from an external/internal source and route them to the correct extension in a polite and efficient manner. To support the delivery of excellent key performance outcomes whilst ensuring that relevant services and the environment are safe, fit for purpose, cost efficient, effective and enhance patient care. Ensure residual risks are reported through RCHT risk management frameworks. Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures. Ensure robust contract review mechanisms are adhered to and that all performance issues are maintained in line with agreed performance matrix and customer expectations Educate and familiarise Trust staff with regards to the specific KPI's and alternative sources i.e. shared guidance folder, on-line directory ensuring good customer status and managing expectations Assist innovations and service development. Carry out various emergency procedures for cardiac arrest, fire, major incident etc. and maintain records in accordance with standing instructions/ operational procedures. Shift pattern (4 x 6hr shifts per week): Week 1 = 12:00-18:00 Mon, Tues, Fri and 18:00-Midnight Thurs Week 2 = 12:00-18:00 Mon, Wed and 18:00-Midnight Sat, Sun, PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessments
• Criminal record check standards
• Right to work checks
For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.