Switchboard Supervisor

The post holder will be required to follow both Trust and Departmental Policy and guidelines in the course of their work and will implement IT / Telephony policy in addition to participating in the development of Departmental policies. Creating and updating departmental procedures. The post holder should identify and propose any changes required in working practices and documentation due to changes to equipment, standards or in order to improve service levels.,

• Day to day supervision of Switchboard Operators
• Provision of training to end users either in small groups or on a one-to-one basis.
• Provision of training in specialist areas to Switchboard Operators
• The post holder would be expected to work under their own initiative where their work is managed rather than supervised, using their knowledge and experience when troubleshooting.
• The post holder should follow departmental guidelines in the course of their work and refer to their peers or manager in situations where no guidance exists.
• Provides non clinical, general advice to patients, relatives and the public
• Ensures that appropriate Trust emergency procedures are carried out i.e. cardiac arrest, fire, intruder alarms etc
• Plan and organise staff rotas etc to accommodate established guidelines.
• Prioritisation of work requests from the helpdesk
• Some work will be project based and will need to be factored into the post holder's workload above to ensure that service levels are still met.
• A flexible approach to working hours is required as often work needs to be completed outside of normal hours in order to support Switchboard Operators
  
  Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare. Please see attached information on what Staff Benefits we have to offer at our Trust. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.