System Coordination Centre (SCC) Manager

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through research and experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to work towards ensuring that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Applications are warmly welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and we will aim to accommodate these wherever the needs of the service allow.
BSW ICB seeks to be a supportive, caring employer and expects all colleagues to behave in a professional and respectful manner and to demonstrate our values. These values underpin our vision for the people of Bath & North East Somerset (Banes), Swindon & Wiltshire, that through an integrated care model local people will live well in a supportive community with joined up care which is underpinned by specialist expertise, and delivered in the best place, by the most appropriate people.
Please note that on 1^st July 2022, Banes, Swindon & Wiltshire CCG will cease to exist. At this time the Integrated Care Board (ICB) in BSW will be established, to be known formally as NHS BSW ICB. NHS BSW ICB assume all the commissioning functions from BSW NHS Commissioners., The System Coordination Centre (SCC) Manager is responsible for leadership oversight, management, and delivery of the System Coordination Centre function in line with National requirements for BSW ICB and the BSW System.
The SCC Manager takes responsibility for direct management of the SCC team accountable for day-to-day work, and development and integration of the System Coordination Centre into the BSW system.
This role will be office based minimum of 3 days per week., The role is designed to deliver a consistent operational resilience response using a combination of subject matter expertise and technical skills. The manager must utilise national data sets to inform surveillance, decision making and risk management specifically, the System Coordination Centre will have systems and process in place to monitor and respond to the nationally agreed target metrics to support decision making., The role supports the urgent emergency care elements across the system in driving operational balance, shared risk, and guide transformation to improve performance and patient outcomes across the system.
The role supports the business in driving transformation as well as value for money and equity in planning, commissioning, and service.
This role will involve chairing system escalation calls, providing recommendations and gaining assurance over actions to mitigate operational pressure.
Lead and support the development of the system coordination centre and you will bring experience and knowledge of aspect of operational resilience and system flow; ensuring all policies, procedures and escalations points are adhered to.
Where the SCC lead has a clinical registration, they will ensure clinical oversight of the function and decision making.
Specific tasks for the SCC Manager will include but not be limited to:
Providing direction and line management to operational colleagues in the System Co-ordination Centre Team on a day-to-day basis.
Attending and chairing necessary meetings, resourcing appropriately to support or lead project work.
Providing appropriate reports and updates as required for both operational and transformational meetings, using a PMO approach for consistency.
Developing and assisting in the delivery of activity dashboards to support existing and new opportunities.
Assisting in the system winter/surge planning process.
Supporting service reviews where necessary to ensure that the services delivered are fit for purpose and meet the needs of the population.
Engendering matrix working across the team and with other teams within the system.
Working across the portfolio to align workloads of the team and ensure key projects are prioritised.
Effectively responding to system escalations in times of pressure.
Managing and maintaining a risk register of operational system risks.
Proactively horizon scan and plan with system partners areas of pressure
Provide and receive highly complex, sensitive and contentious information, and present information, to a wide range of stakeholders in a formal setting.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
Play a pivotal role in the identification, implementation and resourcing of short-term actions and mitigations within the system for the delivery of improved quality, safety and performance standards.
Co-ordinating delivery of projects and task & finish groups through relevant workstreams attributed to operational resilience.
Supporting the Director of Urgent Care and Flow in the implementation of a robust operational resilience offer working alongside the EPPR teams as required.
The post holder will be required to participate in a rota that covers 7 days per week
BSW ICB is obligated to manage conflicts of interest effectively in order to protect healthcare professionals and maintain public trust in the NHS. In order to support BSW ICB in meeting this obligation, applicants should declare any real or perceived interest which, if employed by the ICB, may have an adverse bearing on the organisation. Declarations of interest must be made in the supporting information section of any application. If an applicant does not have an interest to declare they should clearly state 'No interests to declare' within the supporting information section.
Please note that failure to provide information about an interest or a 'No interests to declare' statement at this stage of the application process will result in your application not being considered.

If you are offered employment with us, you will have the opportunity to join a friendly, quality focused and dynamic team that is supportive and cares about your working experience and your wellbeing.
BSW ICB have adopted agile working so this means the successful applicant will predominately be working from home but may be requested to work in any one of the ICB's office bases across BaNES, Swindon and Wiltshire. You will also have a contractual base within the BSW ICB office where your team is based.
Benefits BSW ICB offer include:
· NHS Pension Scheme
· Generous NHS annual leave entitlements commencing at 27 days per year rising to 33 days per year, pro rata, plus bank holidays
· Flexible working
· Modern IT equipment and an in-house IT help facility
· Colleague wellbeing support through a Staff Support Service and a wealth of wellbeing guidance and offers
· Colleague engagement forums and events
· Financial wellbeing guidance and benefits (including NHS staff offers, health service discounts, cycle scheme, car lease scheme, money helper service)
· Opportunities for learning through training and continuous development
· Opportunity to buy additional annual leave