System & Data Analyst

The Development Experience team are responsible for sustainably connecting the communities we live in and serve every day. As a System & Data Analyst, you will lead efforts to resolve defects and implement enhancements in our CRM. By leveraging feedback from developers and staff requests, you will drive impactful improvements. Your responsibilities include identifying high-growth areas and providing analysis to inform strategic decisions. You will work with developer customer data sets to generate analyses and reports. Your efforts will support our data strategy and enable the Development Experience team to proactively meet our customers' needs. Listen to Gareth, our Head of Development Experience, talk about why he's passionate about recruiting the right people to join the team: https://www.youtube.com/watch?v=6JQvwEB7LyU The role The primary focus of this role is to collaborate with internal stakeholders to maintain and enhance our CRM. You will identify areas of high housing growth and manage data to support our market insights while assisting the wider team with performance monitoring and KPI reporting. You'll support the Growth & Strategy Manager in the development and implementation of our data strategy and customer portal improvements. What you'll need Experience working with CRM systems is essential for this role. A keen eye for detail and an inquisitive nature are crucial for diagnosing issues. Strong organisational and communication skills are essential, as is the ability to plan and collaborate with internal and external teams to deliver enhancements. Core data analysis skills are required to shape our developer customer strategy, involving large quantitative and qualitative datasets and analyzing housing market trends and future impacts. Experience with data visualization tools such as Power BI and Qlik is desirable. What's in it for you? The primary focus of this role is to lead for our Oracle CRM system along with undertaking detailed data analysis and reporting on our developer customers. The role is the driving force to maintaining and administrating our Oracle CRM system and customer portal. This will include engagement with our delivery partners and utilising our D-MeX survey feedback to work on delivering enhancements to improve our developer customer's journey. The role will also support our market insight and growth forecasting processes, whilst supporting the wider team with performance monitoring and KPI reporting. You'll support the Growth & Strategy Manager in the development and implementation of our data strategy and Developer customer user journey. Using your excellent analytical skills, you'll identify areas for data management improvements. You will work closely with the Performance Manager to compiling and analysing customer trends through quantitative data along with doing deep analysis on qualitative data obtained through surveys. It will also be working the Continuous Improvement Manager to help deliver enhancements to our Developer portal and lead on the developer portal, managing core activities, logging defect and testing to resolution. Principal accountabilities

• Own, update and maintain key performance dashboards.
• Ownership of the working group driving changes to our Oracle CRM system
• Raise, manage, test and deliver defect resolution identified and contribute to enhancement projects
• Analyse customer feedback providing detailed analysis on trends and highlighting areas of improvement and how they can feed to our Oracle CRM
• Support with maintain our existing dashboards (Power BI) and look for future development and improvements.
• Track benefits and that initiatives / projects are meeting their agreed targets. Provide data driven insights into understanding the root cause of issues experienced.
• Analyse and extract relevant information from large amounts of both structured and unstructured data to produce required management information and insight.
• Simplify and reduce the manual effort associated with reporting through the use of scripts and tools
  
  Bachelor's degree in related field
• Experience leading CRM/database enhancements
• Strong analytical skills, with experience of dealing with complex data sets
• Experience in using visual tools (Power BI) or similar visualisation tools
• Base knowledge or SQL, Python, Java & database Management
• Experience maintaining a CRM system (Salesforce, Oracle Service Cloud etc)
  
  Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it's like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.


• Salary: £33,600 (dependent on skills and experience).
• Hybrid role, with the expectations of a minimum two days a week in the office.
• Hours of work: 37
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 24 days rising with length of service, and the option to purchase up to 5 extra days.
• A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.