System Support Administrator, Band 3

The post-holder will provide support to the Training Systems and ESR Self service team. This will include assisting the Training Systems Manager and ESR Self service Manager in supporting the processes and data inputting of their respective areas within ESR. The post-holder will assist with general queries and provide support to a wide range of stakeholders across the Trust, in an effective, confidential and professional manor. The post-holder will also assist in tasks to meet the Team and Trust objectives., Support the Manager in developing the system to be utilised across all departments and staff groups across the Trust. - As directed by the senior team, provide support and advice to designated users of the system to ensure that ESR is maintained to meet the needs of the Trust, divisional leads and external bodies. - Use automated inputting software to update ESR as directed. - Provide ongoing general advice and support to staff. These tasks may be carried out by telephone, face to face, virtually and email. - Monitor progress and report on progress and problems regularly to senior members of the team. - Support the Training System and ESR Self Service Manager with processes to ensure that the system is set up to meet the requirements of GHNHSFT and external assessors (i.e., CQC). - Disseminate reports and develop reporting processes to meet the requirement of end users and the Trust. - Ensure that data checking processes are undertaken as appropriate to maintain the integrity of
all data at all times. - Adapt work streams as and when required, including the prioritisation of tasks, to meet the needs of the department and the Trust. - Assist in any other tasks required to achieve the Team objectives. - Provide assistance to the wider Team as and when required., The post holder will need to be prepared to gain a deep understanding of the National ESR System, and will work closely with the Training Systems Manager and ESR Self Service Manager to gain high levels of skills. The post holder will have the support of an experienced Team and will be expected on occasions to pull all the stops out in order to meet tight reporting deadlines. The role includes dealing with staff enquiries face to face, on the phone and by email, therefore the post holder will need to have a good customer service ethic.

We are looking for a dynamic self-motivated individual who has a key interest in developing their IT skills in one of the NHS's biggest database - the Electronic Staff Record (ESR) System. This is a unique opportunity for the right candidate to join our team at an exciting time when ESR is expanding and changing., Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.