System Trainer and Helpdesk Supervisor - RESTRICTED - INTERNAL APPLICANTS ONLY

An exciting opportunity has arisen to join the Systems and Process Team as a System Trainer and Helpdesk Supervisor. In this role you will be a key player in supporting end users and providing advice to a wide range of other professionals on utilising a range of corporate systems used across Social Care, Education, Customer Services and others. The successful applicant will provide first line support for system related helpdesk calls related to multiple corporate systems and will also assist staff from across the Council with any of their system related inquiries. Within this you would be expected to troubleshoot initial issues, resolve where possible, and escalate complex issues to other staff within the team where appropriate. Along side this you will provide training to users when required as well as managing a number of Systems & Process Assistants

If you are an enthusiastic team member with strong communication skills and and are able to pick up and adapt to new ICT Systems quickly, in an ever changing environment, then we encourage you to apply for this post.

This role is fixed term for 18 months to cover a secondment. The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Arriva Employee Travel Club