Systems Analyst II

The Systems Analyst will collaborate with business and IT teams to drive the development and support of our service technology platform, passionate about making improvements in customer service case management. A day in the Life:

• Become a valuable member of our established distributed team, contributing to our dedication to perfection through a strong understanding of our users, processes, systems, and data.
• Collaborate with product owners to capture requirements, define functional specifications, and implement system improvements, configurations, and customizations in SAP C4S.
• Provide daily operational support and troubleshooting for the service platform application, addressing issues in real-time to ensure business continuity.
• Work closely with global users to analyze, diagnose, and resolve technical issues or data inconsistencies within the application.
• Contribute to the continuous improvement of system processes and user experiences by providing recommendations and delivering actionable insights.
  
  Bachelor degree or equivalent required., Demonstrated abilities in an instrument service business with profound process and system understanding preferably with SAP solutions
• 2+ years of business analyst, process analyst or similar experience in a service business
• Basic knowledge of CRM and service systems preferable Cloud for Customer or comparable SaaS (could also be user experience)
• Experience with incident and change management processes within an IT service management (ITSM) framework is a plus.
Knowledge, Skills, Abilities
• Ability to tackle for sophisticated business problems - applied analysis, creative thinking, interdependency consideration, developing recommendations for the best path forward
• Curious - doesn't stop at the easy answer, wants to understand all aspects
• Effective communication skills and ability to collaborate with both technical and non-technical stakeholders.
• Ability to work independently in a fast-paced environment with changing timelines and priorities
• Demonstrated ability to quickly learn and become expert in business processes
  
  When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
  
  We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.