Systems DBA / Trainer

Your role is all about supporting our systems and our people in using the systems correctly. We want to have a great systems and data user experience for our internal customers, making sure they can get what they need, when they need it. You'll be fearless in your approach to improve things and this will come across in your work! This would suit someone with a solid IT background who has moved into the training sphere. As a Systems Administrator / Trainer, a typical day might include:

• Supporting, administrating and developing Acis Group's core business systems and their operating platforms, primarily but not exclusively housing management (people and property), asset management and repairs management systems, ensuring that all are accurate, version update patched and hold all relevant and accurate information.
• To lead on the design and delivery of relevant learning to our diverse workforce on core business systems with particular focus on our Housing Management system and associated modules.
• To design and deliver a range of learning materials and training sessions, both formal and informal.
• Working closely with the IT systems team and business subject matter experts to ensure that all of our people are suitably trained on system use and processes, ensuring they have the skills and knowledge that they need to undertake their roles professionally and deliver the highest possible standards of service to our customers
• Also working as part of the IT team and with subject matter experts across the business, to improve processes and systems. Enhancing quality, and development of systems and support improvement projects, identifying methods and solutions to provide a high level of service to the business.
• Ensuring that all system users are kept up to date with relevant information and are made aware of any relevant changes.
• Assisting with the management of regular interfacing and exchange of data between core systems and modules, ensuring that it is accurate to enable appropriate management of Acis Group's resources.
• Assisting with the monitoring of systems integration and perform the testing of business / web systems / applications, identifying any technical problems from back end system to full front end user support.
• As part of the systems team, liaison with providers/partners on all matters relating to the above systems including development improvements and the correction of any problems. Assisting to ensure that all software releases received from suppliers are thoroughly tested prior to being loaded onto the live systems, this by the management of comprehensive test plans and technical documentation to ensure the co-ordinated user acceptance testing by the appropriate operational staff.
• Assisting with managing and maintaining security levels within information systems by ensuring access of appropriate information to relevant users in accordance with the requirements of the business.
• Maintaining system statutory and regulatory requirements ensuring Acis Group is compliant with its responsibilities and GPDR/data protection regulations.
• Providing and sharing expertise within the IT Services team, ensuring a shared knowledge and understanding of systems support.
• Working as part of the larger IT Services team providing a pro-active and friendly customer focused support service.
• Helping to deliver the approved IT strategy, ensuring alignment to business/customer need and to the business operating environment.
• Work flexibly in the interests of the service - this may include undertaking other duties appropriate to the responsibilities of the post.
  
  Educated to degree level or have equivalent relevant work experience, including training experience with a suitable qualification in an IT related field.
• Substantial knowledge and experience of business systems / database and web technologies, how these work together and how they support the business, (managing / developing / analysis / administration and reporting).
• Experience of delivering systems training in either a formal or informal way.
• Excellent communication and relationship building skills with the ability to engage with a full range of audiences.
• Confident user of IT systems with the ability to share this confidence and knowledge with others developing their capability.
• Strong and confident presentation and facilitation skills across a diverse range of audiences or varying size.
• Excellent analytical skills and attention to detail, creative at problem solving.
• Able to work deliver excellent face to face customer service to non-expert IT users.
• Experienced in creating technical and process documentation
• Demonstrable practical experience of at least some of the following:
1. Data Manipulation, Batch Processing 2. SQL, Oracle and Progress Database Administration 3. Web, SQL, HTML 4. Housing Management and/or large database systems management 5. MS Windows Server suites 6. MS Active Directory and LDAP integration 7. MS Excel and 365 office suite, MS windows desktop OS
• Have an agile mind set, Acis is ever changing, and you'll need to help deliver this.
• Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.
What will make you stand out from the crowd:
• Specific training related qualification.
• The ability to teach and motivate colleagues
• Experience of Social Housing Management Systems.
• Excellent knowledge of the Housing sector.
• Technical knowledge of SQL, Progress and Server operating systems / Active Directory / web technologies.
• Good understanding of GDPR and cyber security.
• An understanding of user interface / interaction design as applicable to enterprise software and web-based applications.
• Experience of developing good relationships with suppliers and vendors.
• Written and verbal communication skills to communicate effectively to both technical and non-technical personnel.
• Evidence of continuing professional development.
• An organised individual who is comfortable with working flexibly in a busy environment.
• You'll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.
  
  Generous holiday entitlement - 25 days annual leave every year increasing by one to a max of 30, plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit