Systems Engineer

The role of our senior system engineers sit within the infrastructure team and have a critical part to play in the support and ongoing development of our core infrastructure services. This role, and the team it sits within, form part of the final technical escalation point for the organisation and covers a broad remit, including:

• Datacentre management and support across both physical and IaaS based infrastructures
• Day to day technical support as escalation for service delivery incidents and problems
• Network support across all NNC owned sites (currently 68 in total)
• Management and support of backup and disaster recovery services
• Day to day management and support of cyber protection - inc SIEM, End-Point protection, patching, pen testing etc.
• Act as subject matter experts for transformation and tactical projects
• Technical ownership of Microsoft 365 services - e.g Entra, InTune etc
• Support and management of the NNC data estate including on-premise and hosted data infrastructure
The infrastructure team are part of the wider Technology, Digital and Data team who are all completely focussed on building the best foundation to support the digital transformation journey as it evolves.

To enable you to thrive in this role you will need to demonstrate that you have:
• A technology related degree or equivalent experience
• At least 3 years working in a relevant role
• Proven experience working in a large multi-site organisation
• Extensive demonstratable experience supporting:
+ Microsoft Hyper-V + Azure/AWS IaaS services + Microsoft 365 - Entra and InTune + Backup technology (e.g Veeam) + Storage Area Networks (e.g Dell, IBM) + Wide and Local area networks (e.g SDWAN, Cisco Meraki, HP Aruba) + Enterprise WiFi platforms + Firewall administration (e.g Palo Alto, Fortigate, Sophos XG) + Application and desktop virtualisation (e.g Citrix, Microsoft RDS) + Windows and Linux server management
• Experience working with 3^rd parties and coordinating incidents and changes
• A working knowledge of ITIL processes and demonstratable experience of working within a service desk operating model
• Experience working in both project and support-based roles
  
  The North Northamptonshire Council technology team deliver technology services to over 3,000 colleagues and with our transformation colleagues we are on a path to deliver our digital transformation strategy.
We are working to deliver multiple projects focused on migrating our traditional on-premise services into the Microsoft 365 environment as well as unifying our core network infrastructure across our entire estate (65+ different locations). Our goal is to deliver a single colleague user experience, regardless of if they are working in one of our offices, at home, or delivering essential services in the community. As we move into the next critical phase of these projects, we are now looking for 2 senior infrastructure engineers to play a pivotal part in this journey., North Northamptonshire Council (known as NNC) are in the process of delivering their technology strategy and digital transformation, and this involves a complete overhaul of our IT infrastructure and supporting network estate. The organisation currently operates from 68 different sites, delivers services to approximately 3,000 staff and serves over 300,000 residents., We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups., Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. We aim to be a carbon neutral Council by 2030.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising that you think! Why choose us? We offer a vibrant working environment with:
• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.