Systems Engineer - Microsoft 365

The purpose of the Microsoft 365 System Engineer role is to act as a technical subject matter expert and provide support for Microsoft 365 Services for Ansys as a member of the End User Computing Application team. The role will have proven experience in operational support and understanding of the Microsoft 365 suite of services and architecture., Possess detailed technical understanding of the full Microsoft 365 suite of products, including:

• Office 365
• SharePoint & OneDrive
• Microsoft 365 Groups & Microsoft Teams
• PowerApps and Flow
Participate in the resolution of Microsoft 365 related incidents, requests, and changes, ensuring a high standard of execution and ownership
• Work closely with employees and Operations teams to undertake investigations and diagnose performance and service-related issues, ensuring that key stakeholders are kept informed
• Act as a subject matter expert for Microsoft 365 support processes and work to build understanding of these processes throughout the Operations team
• Provide education and training to the Ansys user base on the best utilization of the Microsoft 365 set of services
• Follow standard Microsoft 365 administration processes and guidelines with a high degree of quality and reliability
• Recommend and implement improvements to processes and guidelines through collaboration with the entire End User Computing team, especially using automation where appropriate
• Possess a strong commitment to continuous improvement and a very high level of customer service
• Capable of influencing senior level stakeholders and project teams
  
  Bachelor's degree in Information Technology or related Engineering disciplines
Associate Member of relevant professional body (e.g. BSC, IET, IISP) Experience with the following technologies
• Desktop Operating Systems, such as Windows 7/8/10 and Mac OS
• Server Operating Systems, such as Windows Server and Linux
• Cloud hosting solutions, such as Microsoft Azure
• PowerShell scripting
Preferred Qualifications and Skills An Honors degree in Information Technology or related field preferred Full Member of relevant professional body (e.g. BSC, IET, IISP) Four or more years of experience in IT and in a Microsoft 365 environment preferred Experience with the following technologies Internal and external DNS Administration of EntraID Enterprise Applications Networking technologies ServiceNow Azure Dev Ops (formerly known as Team Foundation Server) Postfix mail server Microsoft certifications such as MS900

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys., At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics., Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

The role is required to provide coverage for the US East Coast time zone and the expected working pattern would be 12:00 - 20.00GMT, At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments:
• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper
Our Values:
• Adaptability: Be open, welcome what's next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger
Our Actions:
• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results