Systems Support Officer

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities. If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together. A fabulous opportunity has arisen for someone to join our service as a System Support Officer. You will play an integral part within our Business Support operation, managing and supporting a team of staff, to deliver a variety of tasks including dealing with enquiries/complaints related to Planning issues. In addition, you will manage a small group of staff who deal with Planning validation work, this will require collaboration with the Senior Planning Technician to ensure targets and aspirations to meet a variety of objectives are continually attained. The role will also lead on ensuring our Planning systems is updated as necessary including managing the implementation of data correction within the planning system. The ideal candidate will need to demonstrate that they are confident in using computers (training provided) and will actively support any change/improvements projects. The role will provide you with a great opportunity to utilise a variety of skills including:

• Previous customer complaints experience managing a variety of complex cases
• Excellent communication skills to manage a variety of audiences
• Evaluation and assessment of workloads to meet set priorities
• Time management skills to deliver a wider and varied range of demanding requirements in a timely manner
• Monitoring team performance and developing strategies for change/improvement to maximise best use of resources, systems and processes
• Implementing training plans and supporting staff in future development
• Liaising with Planning staff to meet the greater needs of the service., For further information please contact Rob Law or Lorraine Rossiter via email: / .
PLEASE NOTE: We review applications on a rolling basis which means we may close vacancies earlier if we receive sufficient applications. Therefore, early applications are advised. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again. For any technical enquiries please email Please quote job reference number in all correspondence.

You will:
• Have NVQ Level 4, degree or equivalent qualification
• Extensive or current experience operating at Team leader or Management Level qualification
• Ability to interpret information
• Enjoy leading a team and monitoring performance,
• Great problem solving skills to meet the varying demands the service encounters
• Be an effective Team leader with great communication skills
• Have a flexible approach to work
• Have a passion for improving services which improve on customers experiences overall
• Ability to collaborate with other service leads to ensure a variety objectives are met
We're looking for people who are excited about the planning service, who can deliver excellent customer care and who want to help us shape the environment of Cheshire East. With the willingness and ability to travel throughout Cheshire East as and when required. This job is offered on a full time (5 days per week) basis. If you would like to be part of our Business Support team and want to contribute to our ongoing success, have the flexibility and drive to enable us to innovate and are willing to work as part of a team then we would like to hear from you for our current vacancy.


• Enhanced public pension: a career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay).
• Flexible Working: 37-hour standard full time week with flexi time and hybrid / remote working arrangements.
• Purchase of annual leave: The ability to purchase up to 10 days extra annual leave each year in addition to your normal annual leave entitlements.
• Cycle to work scheme: receive Income Tax and National Insurance savings of up to 25-39% off the retail price of a bike and safety equipment package (savings dependent on the value of your chosen package and your tax status).
• Employee Assistance programme: a completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life.
• Virgin Media and O2 discounts: exclusive discounts on Virgin Media Broadband and O2 pay monthly plans.
• Discounted gym memberships: Access to corporate membership prices for Everybody Leisure which includes:
• Gym, swim and group fitness at all 16 facilities
• Off-peak racket sports
• Athletics tracks
• Sauna, steam, spa facilities