T Desk Assistant

To fully support the operations with the realisation of company TQ sales objectives, by means of production of 'TQ' quotations along with follow up on open quotations to secure an order from the customer.

A combined team effort of all assistants to ensure that the plan numbers are met.

MAIN OBJECTIVES

• Takes leads from the assigned opportunity channel (IR/RA/Upgrade/Customer or SDM request) and uses the T fixed-price packages to create repair quotation according to priorities.


• Collaborates with the T-Desk expert (Tech based role) for quotation wording/time/material if required.


• Uses the information in CRM to ensure that the quotation get to the correct recipient.


• Calls customer to follow up on T quotes issued.


• Check on CRM outstanding works on the unit in question prior to any customer call.


• Answer customer questions in relation to the current quotation in question and secures a booking confirmation PO order from the customer., Ensure that the correct hours, material, or subcontractor cost is applied to the quotation.


• The quotation is sent to the correct recipient along with any further sales support collateral.


• Liaising with operational or sales team to identify correct customer details where there is a shortfall the system.


Securing of 'T' orders

• All quotations produced must be followed up with the customer in a set time scale.


• Answer any customer query in relation to the quotation they have received.


• Any nonrelated TQ issues raised during customer discussions are recorded and reassigned to the correct team to deal with.


• Update CRM with correct customer contact details whenever found to be incorrect., Accountability follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions and failures. Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work.


• Action oriented readily acts on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues.


• Business insight knows how businesses work and how organisations make money. Keeps up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions.


• Customer focus gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.


• Drive results has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve results.


DEVELOPMENT

Developing own understanding of what content is required for a quotation from experience.

Collating learnings from discussions with client and team to improve process/quality/collateral and create new packages.

Identify shortfalls in current fixed price packages

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!