T&O Outpatient Waiting List - Co-ordintor

To ensure all routine and/or urgent appointments are effectively and successfully booked within a prompt timescale as appropriate, and a proper record is maintained.
To manage the Outpatient Waiting List along with two colleagues and book appointments as appropriate, validating errors and monitoring trends. Creating outpatient waiting list entries and adding referrals in a timely fashion.
Monitor outpatient utilisation reports and data quality issues pertaining to outpatient clinics. Assist the Ops and Performance Manager in improving outpatient utilisation.
To action ad hoc clinic changes for the Admin Team.
Monitor ERS, referrals and Advice and Guidance requests., 1. To ensure all routine and/or urgent appointments are effectively and successfully booked within a prompt timescale as appropriate, and a proper record is maintained.
2. To manage the Outpatient Waiting List along with two colleagues and book appointments as appropriate, validating errors and monitoring trends. Creating outpatient waiting list entries and adding referrals in a timely fashion
3. Monitor outpatient utilisation reports and data quality issues pertaining to outpatient clinics. Assist the Ops and Performance Manager in improving outpatient utilisation.
4. Monitor ERS, referrals and Advice and Guidance requests.
5. To action ad hoc clinic changes for the Admin Team.
6. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets.
7. To undertake general office duties such as typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.
8. To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.
9. Support new team members by demonstrating and explaining routine dept practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.
10. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include EPR, CRRS, Choose and Book and Insite reporting.
11. Provide appropriate cover in the absence of other members of the team.
For further details please see the attached job description.
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

An exciting opportunity has arisen for an enthusiastic, reliable and highly motivated individual to join our dedicated team at University Hospitals Coventry & Warwickshire, as a band 3 Outpatient Waiting List Co-ordinator.
You must have experience of managing an outpatient waiting list.
You will be part of a large clinical team providing a specialised, comprehensive and patient-centred clinical administration and secretarial service to the Trauma and Orthopaedic Team in accordance with department and Trust guidelines, policies or procedures.
It is essential the successful candidate enjoys working with people and has a genuine interest in patient care. You must have excellent communication and organisational skills, work well as part of a team, but also have the ability to use your initiative and work individually.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.