Tail Lift Engineer

An excellent opportunity has become available for a Mobile Vehicle Tail Lift Engineer covering the Essex or Suffolk/ Norfolk area., Reporting into the Regional Business Manager, you will work as part of a team of Mobile Tail Lift Engineers. The focus will be the Maintenance and Repair of equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care our paramount for the success of our business as well as all of our employees. The role duties include,

• Installation, servicing and repair of tail lift, double deck, VBG, Shutter door equipment, limiting costs of stock used on contract accounts and maximising revenue generation in all areas.
• Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers.
• Ensure relevant safety checks are carried out on the company van on a daily basis.
• Maintain product and customer requirements knowledge to meet ISO9002 standards at all times.
• To liaise with central control and/or the service centre with regard to job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders.
• Complete all relevant paperwork and on-line (PDA) requirements enabling central control and invoicing to maintain a high standard of customer interface - keeping the customer informed.
• Assist with planning of installations and undertake installations and commissioning.
• Ensure adherence to company procedures in line with company policies, Health & safety procedures and ISO9002 standards.
• Supervise Apprentices and / or Engineers in Training (EIT) where applicable.
• Ensure customer service is a priority, and conduct and corporate image (self, van, tools, spares) are first rate.
• Promote and generate business with existing or potential customers.
• Provide technical help or assistance to customers and other MFS personnel as required.
• Undertake company training (at our dedicated training centre in Aldridge, Birmingham) and self-development through attendance on manufacturers' courses, company on-line courses( E Learning ) certification processes.
• Perform other duties and projects which correspond to the general character of the position., UK driving licence. Travel required, van & major tools supplied along with Company Fuel Card, additional payment for overnight stays (for training). You will also be paid door to door i.e. from leaving your home to arriving back home.
  
  Extensive experience as a Tail lift/ Commercial Engineer.
• Commercial experience on electro-mechanical systems including engines, compressors and hydraulics.
• Able to work on own initiative in a safe and professional manner, maintaining customers' units and Company property to the highest standards.
Education / Certification
• Educated to GCSE level or equivalent, including Maths and English Language.
• Understanding /experience in repairing /diagnosing of hydraulics.
• Welding certification.
• STE/Weight Test Certification.
• NVQ Level hydraulics/electrics ( desirable) or equivalent experience of working to manufacturers' standards.
Skills / Aptitudes:
• Clean driving licence.
• IT literate (Microsoft Office), able to use a palmtop computer (with training).
• Excellent interpersonal, communication skills and relationship-building skills.
• Methodical and systematic approach to work.
• Attention to detail.
• Commitment to high standards of customer service and professionalism.
• Punctuality, efficient and target-driven.