Teahouse Supervisor

support the Teahouse Manager, deliver quality service in both the Teahouse by

developing and managing a well-trained, motivated, customer focused team,

planning, organising and communicating within all departments to deliver

service, sales targets and safety as required by the Company.

Core skills :

• Lead by example to ensure the highest levels of service to all customers


• To establish and maintain excellent long customer relations at all times


• To handle customer requests, enquires complaints, and communicate


accordingly

To ensure events and functions are managed effectively in cooperation

with Events Team

To ensure all customer feedback is dealt with in a timely and

appropriate manner in order to promote and grow the good reputation of the Teahouse

Leadership

teamwork :

To be accountable for all team, especially during service and new

starters

To undertake training to be an effective mentor and role model

To help create a positive leadership culture to ensure motivation and

morale remain at the highest level at all times

To ensure the training and development of all staff

To ensure high-quality, motivating, detailed pre-shift briefings are carried out before every service to improve p ing for every person roduct knowledge and service

quality

To collaborate with the Teahouse Manager to ensure all team and fellow

supervisors are scheduled for annual leave within the holiday year

Quality &

detail :

To liaise with the kitchen on daily operations, food safety and quality

control

To ensure that all operating standards are adhered to in order to

achieve maximum levels of service and profitability

To have a thorough and extensive knowledge of all food and drinks,

including wines and assist to produce tasting notes, quizzes and information

for the team

To ensure the daily / weekly cleaning rotas for all departments are

completed

Budgeting, planning

sales are among other areas you will be involed with.

The role has flexible working but includes regular weekends and bank

holiday working.