Team Administrator

To undertake typing/administrative duties for your multi-disciplinary team. Including minute taking as required, clinical letters, reports, discharge correspondence, production of residential contracts etc, and clinical data inputting into the electronic record system. To be the first point of contact for telephone and written and face to face enquiries on behalf of your multi-disciplinary team using judgement to establish validity and priority of the contact; ensuring confidentiality at all times. Liaise with professionals of all disciplines (i.e. GPs, Social Services, medical services etc). As required by your multi-disciplinary team, accurately record all activity onto appropriate systems meeting all required Trust deadlines. Track all service users from referral to discharge ensuring all appointments and correspondence are within local and national targets. Ensure all discharge notification and summaries are generated and distributed within agreed timeframes. Ensure service user
demographic details are current and amend where necessary. To attend and participate in regular administrative meetings and local DQ meetings as appropriate and communicate back to the admin team. Receive and distribute mail on a daily basis as required using judgement and experience to ensure test results and key information is brought to the attention of the appropriate team member. Plan and organise appointments in both the clinical diary system and outlook diary system where applicable. Arrange visits and meetings as required using judgement and experience to act in emergency cases, were applicable. Ability to prioritise workload, to facilitate and manage, including minuting, and dissemination of minutes for any meetings requested relevant to your Deal with telephone enquiries, liaising with a broad spectrum of health and social care professionals, service users and carers, ensuring that the messages are correctly recorded and received by the relevant personnel observing the need for
strict patient confidentiality at all times as outlined in Trust policy. To ensure excellent communication and interpersonal skills in dealing with a broad range of disciplines at all times. To work cohesively with other team members and help to support and improve the effectiveness of the team. Be able to recognize and respond appropriately to the urgency of service users needs and inform the relevant professional staff. To attend and participate in regular administrative meetings and local DQ meetings as appropriate and communicate back to the admin team. Participate in the appraisal process with the required knowledge of the knowledge and skills framework (KSF). Support apprentices/new staff ensuring effective office systems are maintained and support is offered where needed. To use initiative and take responsibility for own area of work as well as working effectively as part of a team, ensuring any areas of concern are raised in a timely and appropriate manner. Support
service developments relevant to your area of work and assist in change programmes to enhance the service delivered in a positive manner.