Team Administrator

We are excited to offer this opportunity to join our NHS Staffordshire and Stoke-on- Trent Talking Therapies Service as an organised and passionate administrator based in Stafford.

You should be highlyskilled in administration and demonstrate keen self-management skills to enable them to provide a high-quality effective and efficient service.You will provide a varied range of administrative duties and act as a focal point for communication.

The service provides life changing support to those struggling with depression, stress, anxiety, low mood, worry, phobias and other mental and emotional issues and to those adjusting to living with a long term medical condition.

You will be supervised and line managed by the Business Support Manager but will be expected to work with high levels of autonomy in a high volume, time limited therapeutic setting. Previous experience working in an IAPT (Talking Therapies) or equivalent service would be an advantage. People with lived experience of mental health issues are encouraged to apply for this post.

Based mainly in Newcastle-under-Lyme, you may be expected to travel to the different sites when required to cover.

The service works core 9-5 hours but offers therapy opportunities for clients between the hours of 8am-8pm and in the future, on Saturday mornings. You should be prepared to work flexibly to meet service needs within these hours but we will consider requests for flexible working., Be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.

Provide confidential secretarial and organisational support to all staff

Maintain outlook calendars.

Use a range of office equipment including the use of computerised data systems and word processing facilities.

Carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies.

Process referrals to the team and update patient files as and when required.

Take minutes of meetings, transcribe minutes and distribute to team members

We are seeking individuals who are enthusiastic, compassionate, flexible and creative in their approach who can work alongside team members to provide high quality and effective administrative support.

Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability toorganiseandprioritisetheir own workload to react quickly to changing situations.

Strong IT skills are vital so you should evidence your experience of using data basis and Microsoft Outlook, Excel and Word on you application.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression


• Excellent NHS Pension scheme


• Generous maternity, paternity and adoption leave


• Options for flexible working


• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave


• Extensive Health and Wellbeing support and resources


• If you work in our community teams, we pay for your time travelling between patients


• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate


• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates


• Salary sacrifice bikes up to £2k


• Free car parking at all trust sites


• Free flu vaccinations every year


• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)


And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.