Team Administrator

Team Administrators provide comprehensive administrative support to an entire team or group of people within a locality, whichincludes having a thorough understanding of the team's operations and daily activities. Team Administrators oversee performanceactivity, ensure elements of the patient journey are co-ordinated and support short term projects.Team Administrators are an integral part of service delivery and as such professionals in this position have excellent people skills,are great at multi-tasking and prioritising as well as being incredibly organised., Overall activities of the post-holder will include:

o Facilitating the delivery of outstanding care by applying customer care principles when providing routine and complex informationand guidance to patients, carers, relatives or colleagues, both verbally and in writing. This includes communicating in a professionaland compassionate manner, especially when there may be barriers to understanding for example anxious patients, culturaldifferences, and language or communication difficulties. Responsibilities will include acting as a first point of contact for enquires bytelephone, email and face to face, liaising with colleagues in other teams, services and directorates and assessing, resolving andescalating team issues.o Ensuring the team operates effectively by undertaking comprehensive administrative tasks, such as handling teamcorrespondence, scheduling appointments, clinics and meetings, managing agendas, diary management for the team, task relatedproblem solving, maintaining stock of equipment and supplies and completion of standard
forms, surveys and audits.

About us

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both