Team Administrator

We are looking for an organized and proactive Team Administrator to join our dynamic and friendly team. The successful candidate will be responsible for providing comprehensive administrative support to ensure the smooth and efficient operation of the Community Mental Health team.
You will work closely with healthcare professionals, management, and other staff members to ensure the smooth operation of the Older Adults Community Mental Team.
The post will be supervised and the post holder will liaise closely with other administration staff on a day-to-day basis.
The post holder will be expected to cover other teams within Older People Healthy Ageing (Home Treatment Team and Memory Assessment Service)., + Regularly check the CMHT team email and promptly add referrals to the electronic system (SystmOne) under the "awaiting triage" waiting list.
+ To prepare and distribute documents by copy or audio typing using Microsoft office software and Systmone (letters, assessments, psychiatric reports, discharge summaries, minutes of meetings etc) and forward to the appropriate agency ensuring that all policies and procedures are adhered to.
+ To deal with telephone calls, post and direct contacts with patients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary.
+ To support in organising meetings for OPHA.
+ To ensure patient's consent has been given when releasing confidential information to others.
+ Deal with outgoing and incoming correspondence, ensuring that incoming mail is distributed as quickly as possible. To ensure that all actions, dates of meetings, and other relevant information are processed as appropriate.
+ To process enquiries from patients within professional boundaries.
+ To liaise with wards, outpatient clinics, administrators from other sectors across the Trust and external agencies as required.
+ Support the admin team by introducing systems to affect good office practice., · Regularly check the CMHT team email and promptly add referrals to the electronic system (SystmOne) under the "awaiting triage" waiting list. Ensure that these referrals are available for the duty worker to screen on a daily basis.
· To prepare and distribute documents by copy or audio typing using Microsoft office software and Systmone (letters, assessments, psychiatric reports, discharge summaries, minutes of meetings etc) and forward to the appropriate agency ensuring that all policies and procedures are adhered to.
· To deal with telephone calls, post and direct contacts with patients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary.
· To support in organising meetings for OPHA.
· To ensure patient's consent has been given when releasing confidential information to others.
· To cover reception for teams within Fairfield's House directing patients to clinics/appointments and assisting with queries.
· Deal with outgoing and incoming correspondence, ensuring that incoming mail is distributed as quickly as possible. To ensure that all actions, dates of meetings, and other relevant information are processed as appropriate. To process enquiries from patients within professional boundaries.
· To ensure that all relevant paperwork is uploaded correctly in Systmone.
· To liaise with wards, outpatient clinics, administrators from other sectors across the Trust and external agencies as required.
· Support the admin team by introducing systems to affect good office practice.
· Provide cover in the instance of annual or sick leave.
· To have an understanding of health and safety and fire regulations and to assist in maintaining a safe environment for patients, staff and visitors to the service, reporting building repairs required to the responsible manager.
· Any other duties that may be delegated as appropriate to the nature and grading of the post.
Management Information Systems:
· To assist with the input and retrieval of patients details and clinical information.
· To support with subject access requests for OPHA.
· To assist with the administration of the clinical and professional meetings.
· Proficiency in software systems including Word, Excel, PowerPoint and inhouse Intranet and email.
· Responsibility for reporting faults on equipment used by the team e.g. computer, printer etc to IT Helpdesk and any other problems to relevant departments.

Training:
· To participate in local induction of new employees.
· To participate in the Trust's Appraisal, Supervision and Training programmes.
· To book and attend regular supervision with line manager or delegated responsible person in liaison with line manager and attending training sessions as and when required
· To undertake any necessary training requirements to fulfil the objectives of the post and to enhance personal knowledge and development.
Rider Clause:
This is an outline of the post holder's duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Directorate.
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

There's a place for you at CNWL.
We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.
Providing top-quality care depends on our ability to employ the best people.
We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.