Team Administrator

We are looking for an enthusiastic and organised Business Support Administrator (Full Time, Band 3) to join our award-winning service.The Bristol Dementia Wellbeing Service is a partnership between Alzheimers Society and Devon Partnership NHS Trust, supporting people living with dementia who are registered with a Bristol GP, alongside support to their carers. We are passionate about helping people living with dementia to live as well as possible, for as long as possible. We are looking for a dynamic person to provide comprehensive and efficient administrative support in our South Bristol office. You will need to have good knowledge of IT, computer literacy and word processing skills and be able to work to a high standard independently. The successful candidate will form part of our administration team and will also provide support and cover for other elements of the services admin functions, including responding to day-to-day needs of the service. The service works with people with dementia, their carers and the wider community, and the post holder is often our first point of contact for our service users. Therefore, the post holder will need to have excellent communication skills, including showing empathy and understanding. We support a rights-based approach in our service. We believe everyone has the right to live their life the way they want to live it. We are committed to ensure that everyone has the right to be the person they are, to live without fear or prejudice., The post holder will be responsible for the efficient day-to-day running of the office, which will include answering the telephone, ordering and maintaining stationery, taking minutes and supporting colleagues as required. Other responsibilities will include responding to emails and typing letters, dealing with queries from a number of sources in a calm and pleasant manner and the ability to work under pressure. The role will also support the medical and psychology team with audio typing using digital dictation equipment and diary management. This role is integral to the efficient workings of the team and as such we are looking for someone who is, Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website. Visas and immigration - GOV.UK (https://www.gov.uk/browse/visas-immigration) Please review the full Job Description on the attached supporting documentation. Job Purpose Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care. The post holder will provide comprehensive administrative support to the assigned team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with,

• Work within an administration team supporting clinicians who provide community mental health services
• Comprehensive diary management
• Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records
• Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system
• Support the manager and team by ensuring that records are up to date on all staffing and patient systems as required and that items are dealt with quickly and efficiently on finance systems.
  
  organised
• self-motivated
• dedicated to providing excellent support to a multidisciplinary team, building good working relationships
• able to manage and prioritise work
• able to give good attention to detail
• appreciates the importance of confidentiality and sensitivity
• an effective communicator who is enthusiastic and friendly
If you enjoy a varied role, like thinking on your feet, and are dedicated to providing exceptional service then this could be the role for you. This service provides all staff with opportunities for excellent training and development, supervision and appraisal., We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader., excellent organisational skills. The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.,
• Excellent planning and organisation skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Professional telephone manner
• Collegiate approach and diligent
• Takes pride in their work and consistently strives to produce work of the highest standard
• Seeks to deliver the best possible outcome rather than just the task at hand
• Works in partnership with the Manager/associated team to understand their needs and priorities (which may change depending on workload)
• Excellent time management skills
• Experience of prioritising a varied and busy workload
• Experience of working under pressure with the ability to work to and achieve deadlines
• The role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative practices., NVQ3 in administration or equivalent level administrative knowledge and experience GCSE English or equivalent
• Evidence of continuing professional and personal development, Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, Working knowledge of a range of administrative procedures including diary management and arranging appointments
• Ability to meet deadlines and to work under pressure
• Exceptional organisational skills and ability to prioritise
• Knowledge of our business and how it supports patient care
• Excellent interpersonal and communication skills both written and verbal
• Ability to work without direct supervision on a day to day basis
• Ability to recognise and manage challenging situations in a calm and professional manner.
• Positive attitude towards mental ill health and disability
  
  Our professional responsibility is to reduce the risk of infection to others as far as possible. Getting vaccinated against diseases that can be passed person-to-person in healthcare settings is part of this responsibility. The Trust will provide advice, guidance and support on vaccinations and access to vaccinations where requested., About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do