Team administrator

We are looking to welcome an experienced Part-time administrator (22.5hrs/week) to work within a friendly and dynamic Older Adult Community Mental Health Team based in Bury. We are a multi disciplinary team made up of Mental health nurses, Support workers, Occuptional therapy, Mental health wellbeing practitioner and Clinical psychology providing specialist mental health assessment and interventions to the Older Adult population of Bury. This is an office based administrative role providing support to a busy Older adult community mental health team in Bury., To receive and deal with all incoming telephone calls and take messages as
appropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the service
Retrieving voicemail messages and responding to callers.
Communicate professionally and effectively with internal and external contacts using a variety of methods.
Collect, collate, input and extract data into/from NHS systems as directed by Team Manager (PARIS/Clinical Systems, EASYtimesheet,
Electronic Staffing Records, Team activity, referral/discharge stats).
Responsible for the safe storage of data and information in accordance with Trust policies ensuring guidelines regarding confidentiality, disclosure of information and Data Protection are observed at all times
Maintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.
Undertaking various clerical duties such as, photocopying, faxing, filing and
dealing with incoming and outgoing post. Basic word processing, which may include letter, memos, notes, record cards, messages and email communication.
Notify patients of appointments and cancellations by issuing computerised letters.
Update in house systems and e-referral as required.
Undertake reception duties within the department
To order stock and non-stock items for the department
Collate, provide, receive and appropriately store (manually and electronically) sensitive and confidential information.
To work flexibly to cover secretarial/administrative duties in the absence of
colleagues.
To work as part of a team, relate and interact effectively with colleagues.
Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectives
Actively contribute to own personal development by producing a personal
development plan with line manager, identifying training needs to continually develop skills and experiences to become an exceptional team member.
Responsible for the safe use of all equipment ensuring a healthy, safe and
secure working environment and reporting any risks, incidents or complaints following Trust policies and procedures
To work flexibly from other Community Services sites as required. You
may also be required to work from sites across the Trust footprint.
To complete 'Core & Essential Skills Training' (CEST) and ensure compliance with renewal requirements e.g. Manual Handling, Fire Lectures, CPR.
To complete any other training to enable the post holder to adhere to the Trust .
To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.
To be aware of and work towards the Trusts strategic goals.
A hints and tips document is attached below for guidance on completing your application form.
Disclosure Barring Certificate check
All of our new starters, who are appointed to a post which requires a Disclosure Barring Certificate check (DBS), will be recharged for the full cost of the check (DBS checks for volunteers are free of charge).
An enhanced DBS check costs £38 and a standard check costs £18 (plus an administration charge of £3.50). If you are a substantive member of staff, the full amount will be taken from your first month's salary.
If you are a member of staff on our bank, you will need to repay the full amount from your first salary.
We encourage you to register with the DBS update service at an annual cost of £13 (this is mandatory for bank staff).
Other important information
+ We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
+ Priority will be given to applications from existing NHS employees who have an at risk status
+ This post is on our terms and conditions (T&Cs). If you are an existing employee currently on transferred terms and conditions (i.e. you transferred from another employer and retained their T&Cs) and you are voluntarily applying for this post; if you are successful, you will be employed on our T&Cs
+ You will be informed about the progress of your application following shortlisting. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview
+ We will notify you by email if you have been shortlisted or not. Computer access is available at your local job centre or library. Please make sure you check your spam filter/junk folder. If any mail goes to your junk folder please mark it as safe
+ If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post
+ If you require reasonable adjustments to our recruitment process please phone us on at the earliest opportunity. We will support you to complete your application
+ We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received
+ Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges.
+ We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our recruiting managers directly.

Ability to communicate effectively with all levels of Trust staff and external
agencies
Good keyboard skills
Ability to prioritise workload effectively
Good organisational skills
Good written and verbal communication and
interpersonal skills, excellent telephone manner.
Ability to work as a team member and individually
Conscientious and able to prioritise work to meet
deadlines.Knowledge of Office procedures and systems.
Understanding of the importance of maintaining
confidentiality.
Use of Electronic systems and Microsoft software.
Access to and use of appropriate means of transport across the
Trust footprint in line with service needs.
Flexible to occasional work outside of scheduled hours.
Ability to accurately input data
Note taking/making notes experience

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

If you come and work for us we will offer a range of benefits and opportunities, including:
1. Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
2. Flexible working opportunities to support your work/life balance
3. Access to Continued Professional Development
4. Involvement in improvement and research activities
5. Health and Wellbeing activities and access to an excellent staff wellbeing service
6. Access to staff discounts across retail, leisure and travel
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
https://www.penninecare.nhs.uk/values