Team Administrator

You will provide a varied range of administrative duties and act as a focal point for communication. Offer excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise their own workload to react quickly to changing situations.
As part of this role you will be expected to have
+ Strong IT skills are vital so applicants should evidence their experience of using data basis and Microsoft Outlook, Excel and Word on their application.
+ Be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
+ Organise own workload using independent judgement to prioritise required tasks and duties.
+ Provide confidential secretarial and organisational support to all staff.
+ To support the team/ manager in organising the administrative function of the team.
+ Process referrals to the team and update patient files as and when required.

We are seeking a highly skilled, enthusiastic, compassionate, flexible and creative individual who can work alongside team members to provide high quality and effective administrative support.
This is a highly autonomous role within a high volume, time limited therapeutic setting. You should be skilled in administration, and demonstrate keen self-management skills to enable them to provide a high-quality effective and efficient service.
Previous experience working in Talking Therapies (IAPT) or an equivalent service would be an advantage. People with lived experience of mental health issues are encouraged to apply for this post.
The service works core 9-5 hours but offers therapy opportunities for clients between the hours of 8am-8pm and in the future, on Saturday mornings. The successful candidate should be prepared to work flexibly to meet service needs within these hours.
Based mainly in Cannock, you should be able to travel to the different sites when required to cover other MPFT Talking Therapies Services across South Staffordshire.

The Staffordshire and Stoke on Trent Talking Therapies Service is a creative organisation which embraces staff ideas to constantly seek ways of taking the service forward to adapt to changing expectations.
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
+ Supporting your career development and progression
+ Excellent NHS Pension scheme
+ Generous maternity, paternity and adoption leave
+ Options for flexible working
+ Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
+ Extensive Health and Wellbeing support and resources
+ If you work in our community teams, we pay for your time travelling between patients
+ Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
+ Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rate s
+ Salary sacrifice bikes up to £2k
+ Free car parking at all trust sites
+ Free flu vaccinations every year
+ Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.