Team Administrator

Yunex Traffic is the market-leading road technology business in the UK. With market-leading expertise and years of experience in infrastructure projects, we are an independent, agile mobility innovator. We have a clear purpose: to improve society by making the road network safer, more environmentally friendly, and faster, helping to drive the UK economy. Our customers know us for quality, reliability, and innovation, and they trust us as a long-term partner. As a Team Administrator, your role will be to provide administrative support to a team of Field Service employees, includng Installation Operatives, Engineers, and Managers. You will be responsible for a range of tasks, from general office administration, to performance reporting and analysis. Often in a front of house capacity, this role is a critical point of contact for both internal and external customers. Areas of Responsibility / Tasks: Communication

• Answer telephone calls, take messages, respond to questions and direct callers to appropriate parties
• Sort and distribute mail, email, fax; copying, filing
• Receive visitors and act as 'front of house'
Information and data handling
• Monitor the fault management system and produce regular and ad-hoc performance reports
• Prepare presentations and other documents
• Maintain databases and spreadsheets
• Receive, chase, input and process works information, overtime claims and expenses, all within required timescales
• Ensure work rotas are up to date and submitted to stakeholders
Organisation
• Proactively manage minor work requests, liaising directly with the customer
• Schedule appointments for team members
• Organise meetings, catering and room bookings
• Organise and book accommodation and vehicle rental
• Organise and maintain office supplies
Awareness
• Awareness of customer specifications, expectations, organisational structure and contact procedures
• Awareness and understanding of Siemens compliance and other policies
General
• Support the improvement and efficiency of administration processes
• Participate in 3i improvement programme
• Any other duties reasonably requested within the skills required for the role
  
  5 GCSE grade C or above to include English and Mathematics
NVQ in administration or equivalent experience desirable,
• Highly organized, with an ability to prioritise workload and achieve objectives with minimal supervision.
• IT literate - good knowledge of MS Office, Excel, PowerPoint, Outlook, databases.
• Can-do attitude, capable of working on own initiative and within a team
• Flexible, moving from one activity or work area to another, learning new activities, picking up new jobs confidently and easily
• High attention to detail and presentation.
• Excellent communication skills and telephone manner - able to professionally manage requests and queries from a range of stakeholders - employees, managers, external customers.
• Effectiveness - drive and energy applied to work, accuracy and reliability, ability to get things right first time.
• Teamwork - work towards the team's goals, work well with other people, communicate effectively within the team and contribute to a high standard of team morale.
• Organisation - able to manage a number of tasks, organise materials
• Discretion and the ability to operate in a confidential environment is imperative.
Experience: Desirable;
• Experience of providing administrative support to multiple stakeholders - diary, travel management, expenses
  
  We're Yunex Traffic. We have offices across the UK and worldwide, full of hardworking individuals helping us to challenge the today and work towards a brighter tomorrow. We're excited to hear that you would like to join us here at Yunex Traffic. Our people love it here, and we want you to be a part of helping us make real what matters.
  
  26 days holiday, increasing up to 29 days with length of service.
• Excellent pension, matching contributions up to 10% of pensionable salary.
• Annual performance related bonus payment
• Flexible benefits to suit your personal needs.
• Flexible working policy.
• Investment in personal development and support for membership of professional institutions., Our compensation package includes a competitive salary, holiday allowance, and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.