Team Administrator
Barnet Enfield and Haringey Mental Health Trust, Hadley, Barnet
Team Administrator
Salary not available. View on company website.
Barnet Enfield and Haringey Mental Health Trust, Hadley, Barnet
- Full time
- Temporary
- Onsite working
Posted today, 18 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: b3b0323ae4ca43499e6c09eb5f4bd6a5
Full Job Description
- To prioritise and organise own workload, acting on own initiative and being proactive about change.
- To open post/ emails and action appropriately e.g. prioritising referrals that indicate risk; ensuring important information is sent to senior members of in a timely manner.
- To organise and maintain office stationery supplies.
- To organise and take notes at meetings as required.
- To provide a general administrative function for the team members as directed by senior management.
- To work collaboratively with other team members.
- To welcome clients attending appointments and respond to any queries.
- To be able to manage difficult situations in a calm and empathetic manner in person and on the telephone.
- To maintain and operate the client clinical data systems.
- To contact clients to arrange appointments.
- To be flexible in approach to work.
- To undertake annual appraisal with Line Manager and to attend meetings and training courses as required. The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership. In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis. To prioritise and organise own workload, acting on own initiative and being proactive about change.
- To open post/ emails and action appropriately e.g. prioritising referrals that indicate risk; ensuring important information is sent to senior members of in a timely manner.
- To organise and maintain office stationery supplies.
- To organise and take notes at meetings as required.
- To provide a general administrative function for the team members as directed by senior management.
- To work collaboratively with other team members.
- To welcome clients attending appointments and respond to any queries.
- To be able to manage difficult situations in a calm and empathetic manner in person and on the telephone.
- To maintain and operate the client clinical data systems.
- To contact clients to arrange appointments.
- To be flexible in approach to work.
- To undertake annual appraisal with Line Manager and to attend meetings and training courses as required.
Excellent administration skills - Working knowledge of IT systems
- Excellent competencies in managing service user requests in a professional & non-judgemental manner
- Strong abilities in managing schedules, diaries and competing priorities
- Have good attention to detail
- Be a team player& extremely reliable, Good written & verbal communication Ability to efficiently maintain administrative systems Ability to prioritise own workload Experience of working with databases Experience of working with diverse range of people over the telephone and in person Ability to work independently on own initiative as well as in a team Ability to work flexibly and be able to problem solve To be able to manage difficult situations on the telephone and in person in calm and empathic manner To be able to multi-task Knowledge and understanding of mental health difficulties Good knowledge of word, excel, PowerPoint Evidence of understanding and experience of working with diverse communities Working knowledge of IAPTUS & RiO or able to learn IT systems proficiently
The post holder will be based at Edgware Community Hospital and will be providing administration support to Barnet Talking Therapies Team in Barnet. Barnet Talking Therapies Team provides psychological / psychotherapeutic services to residents with a GP in the borough, over the age of 16.