Team Administrator (22.5 Hours FTC until 31st August 2025)

We are looking for an experienced administrator to join our admin team on a fixed term basis to cover maternity leave.

As a key team member, you will talk directly to people who contact our service and support our therapists with admin tasks. You will answer phone calls about referrals and appointments, as well as help with other related duties. We receive a high volume of telephone calls, including calls from people in distress, so being confident in answering the phone is essential.

You need to work well both on your own and with guidance. Experience with the patient management system IAPTUS would be a plus, but we will provide full training.

You should have an NVQ Level 2 in Administration/Business or similar, or have significant relevant experience. Computer literacy is essential as you will be expected to input information onto a clinical database.

Alliance Psychological Services is an independent provider of counselling and psychological therapy services based in the Tees Valley area and working across the North-East region. We are working in partnership with Middlesbrough & Stockton Mind to deliver the IMPACT on Teesside service., Alliance offers first rate training and development opportunities, flexible working (where appropriate), child-care voucher scheme, 38 days annual leave per annum/pro rata, EAP health scheme and a 3% contributory pension scheme.

Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and is committed to the National Living Wage.

Alliance Psychological Services follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of clients. Please note that due to the nature of the duties of these roles, an enhanced criminal records disclosure will be soughtinthe event of a successful application.

This job will be based at our Middlesbrough office (High Force Road, TS2 1RH). You will occasionally be asked to work at other offices in Teesside to help with absence cover, so flexibility is important.

The working hours are

Monday 12:00 to 20:00

Tuesday 08:00 to 16:00

Wednesday 08:00 to 16:00

The salary is £23,400 per year, pro rata to hours worked.