Team Administrator | Lancashire & South Cumbria NHS Foundation Trust

Hours / sessions per week:22.5 hours per week

• Receive allocate and despatch internal /external mail in line with the Trust policy
• To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust
• Provide a comprehensive administrative service which will include minute taking, cover compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards
• To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy
• Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner
• To provide a secretarial function to the Team Leader and Deputy Team Leader
• To arrange supervisions and PDRs on the Managers behalf
• Attend and participate in team meeting and admin services meetings as required
• Ability to deal with complaints, face to face, written and over the telephone, which occasionally can be distressing and emotional
• Responsibility for dealing with queries from clients and/or their carers using tact and empathy as required and ensuring appropriate communication skills are used at all times
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

We are offering an exciting opportunity for an experienced and enthusiastic person to support the Child and Adolescent Mental Health Team. This post is based at Ellen House in Preston, Qualifications needed: NVQ level 3 administrative qualification or equivalent experience, RSA 2 or equivalent, ECDL or equivalent experience. This is an exciting opportunity for enthusiastic and motivated individuals to join a community-based children's mental health service and work as part of a multi-disciplinary team. This team includes psychological therapists, nurses and psychiatrists. You must be able to provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal skills, be able to demonstrate initiative and the ability to organise your workload effectively. The work is varied, interesting and demanding and candidates need to be organised, flexible and reliable. We are looking for people who possess the ability to meet the demands of the service, and also to be able to communicate with a wide range of people, including patients, carers and health care professionals.