Team Administrator / Medical Secretary

Our Administrators are pivotal to our work in providing first line contact to people who call us, and in providing a comprehensive, professional and effective administrative support to our team., The job role involves providing comprehensive, professional, and effective secretarial and administrative support to the Adult Community Mental Health Service. You will be responsible for audio typing, booking appointments for clinics and meetings, answering the telephone, taking messages, passing relevant queries to the duty worker, organising rooms, sending out agendas, taking meeting minutes and other general administrative duties., To process clinic letters from the Team Doctors and ensure they are sent within the set timeline. Responsibility for ensuring all correspondence is accurate and appropriately presented using current methodologies and medical terminology used by the team., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We are looking for a motivated individual to join our Medical Secretarial team within the Adult Community Mental Health Services based in Cheshunt., You will have the ability to work well within a team environment and be able to manage and prioritise workload, being able to work on their own initiative with minimal supervision., This is a busy and varied role so good interpersonal skills are required. As some of the work will involve speaking to service users on the telephone, you must display a considerable degree of tact, possess mature judgement and maintain a calm, friendly and efficient manner. The right person will be able to work with a degree of autonomy and apply a high degree of confidentiality to all of their work., To be skilled and experienced in the full range of secretarial work, practice, software programmes and specialised functional terms. To be at least proficient in skill in note taking and be able to manage meeting notes in their work loads. To use proficient internet skills to access searches and retrieve data, relevant to the team. To use knowledge and experience to meet the needs of the team by completing non-routine tasks daily. To update skills as necessary and attending mandatory training. To demonstrate excellent IT skills, a good working knowledge of Microsoft office application and audio typing is desirable. To ensure flexible approach and be willing to take meeting notes. To access and update patient records using PARIS database, although training will be provided.,

• Audio Typing
• Competent in Windows and Word applications
• Good general education
Desirable criteria
• ECDL
• Familiar with medical terminology, 2 years experience working in an office environment
• Experience recording and typing up meeting minutes
Desirable criteria
• Experience working in the NHS, Good knowledge of IT and Windows applications
• Good organisational abilities, with good time management skills
• Able to demonstrate good verbal and written communication skills
• Understanding of confidentiality
Desirable criteria
• Knowledge and understanding of health records
  
  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Welcoming. Kind. Positive. Respectful. Professional., Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional