Team Administrator / Receptionist | Barnet, Enfield & Haringey Mental Health NHS Trust

To provide high-quality reception, front of house, clerical and administrative service to patients, service users, carers and anyone who accesses the Eating Disorders Service. The post holder will be responsible for ensuring the provision of an efficient, focused administrative service, supporting the achievement of the service and to organise and plan the work of administrative and secretarial services across the range of administrative functions that underpin the patient pathway. To provide a high-quality reception, administrative and clerical service. The post holder must be comfortable working with varied professional groups. An aptitude for continuous improvement and innovation is encouraged. The post holder will be responsible for ensuring the provision of an efficient, focused administrative service and to organise and plan the work of administrative and secretarial services across the range of administrative functions that underpin the patient pathway. The post holder will work closely with the Admin Team and Admin Managers to support them to oversee the Eating Disorder Service. To co-ordinate the administrative function and duties within the teams to deliver an efficient and effective service that supports, complies and aligns with the Trust values, policies and the provision of a high-quality service and care. Responsible for ensuring compliance with Trust policies and local protocols such as Data Protection, Data Quality and Record Keeping, Health and Safety, Security and Fire Safety within the administration team. The post holder will be an active team member who supports and contributes to the effective operation of a multi-disciplinary team. Barnet, Enfield and Haringey Mental Health NHS Trust provides local, regional and national award-winning healthcare services. We have more than 3,300 staff working out of 20 main sites serving a population of 1.2 million people. We provide community health services and mental health services for the young, adults and older people. We are an organisation that prides itself on developing the leadership capabilities of its employees, looking after their health and wellbeing, creating safe spaces for staff to speak up and providing opportunities to mentor and be mentored. Our employees are the reason for delivering Good CQC ratings, excellent outcomes and outstanding patient experiences, so it is our aim to create a happy and healthy working environment where you can thrive and succeed.

• Covering reception for outpatients services
• Will be arranging and booking assessment appointments following triage process using Outlook Calendar and RIO. Creating appointment letters and sending to patients/NOK.
• Monitoring emails and completing daily tasks received from consultants and clinicians including clinic letters/discharge letters and queries.
• Answering phone calls and taking messages and dealing with queries.
• Being front of house, welcoming patients and carers.
• Processing referrals received from GPs. Open and close referrals. Printing referrals to process for screening.
• Creating clinic letters for Consultants/ clinicians to send to the GP and patient.
• Booking and arranging transport for patients to attend appointments
• To ensure all messages given verbally, in writing or by telephone are passed on to the correct discipline within reasonable/an agreed timescale.
• To take minutes of meetings, e.g., clinical governance, business meeting etc.
• To process office stationery and procurement orders/invoices.
• To maintain accurate records for service users.
• To undertake any other duties as may reasonably be required of you by the service.