Team Leader

The Team Leader is primarily responsible for supporting the Management team with the

smooth day to day running of their unit both front & back of house, delivering the highest

standards of food quality and customer service through effective team leadership.

Responsible for running the shift in the absence of the Shop Manager & Assistant Shop

Manager.

Reports to : Shop Manager

Supported by : Assistant Manager

Key Duties :

To lead & manage shifts by example, inspire & motivate the team to deliver the best

possible customer experience.

• Ensure all customers enjoy fast, friendly & efficient service.


• Food & coffee : Ensuring the customer is served appetising and tasty products made


exactly to the company's recipe specification.

• Shop environment : Clean and welcoming shops with tidy and abundant displays.


• To always uphold the highest standards of food hygiene & safety.


• To ensure health & safety standards are always followed


• To follow Mystery Shopper guidelines & the sequence of service and ensure all TMs


on shift adhere to the guidelines

Staff training & retention : Help to build a strong team to grow and progress with the

company

Security : Ensuring that cash control / profit protection measures are in place and

any concerns are reported to the management team.

Controls : To control staff labour costs while on shift through effective scheduling and

reaction to sales patterns.

To control of cost of sales on shift through correct recipe usage of products