Team Leader

We are currently recruiting for a Team Leader to join our existing team.

Reporting to the Performance Manager the Team leader is responsible for leading and driving a team to achieve all performance and quality targets and ensure the delivery service meets the needs of the participating individuals. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.,

• Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, compliance and performance targets both internally and with our external funders


• Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment


• Undertake regular observations as well as caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators


• Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements


• Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable


• Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards


• Managing the office when the Performance Manager is not present
  
  Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?, Proven track record of achieving objectives, performance, quality and compliance targets


• Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team.


• Proven transferable skills in team motivation and leadership


• Understanding of Employer's needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services


• Knowledge of Employment Legislation and Equality, Diversity, and Inclusion


• Knowledge and experience of the employability sector and local labour market


Key Competencies

• Integrity


• Leadership


• Results focused


• Problem solving


• Coaching & developing.
  
  Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.


Disability confident employer and Access to work

Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.

As a Disability confident employer, we work in partnership with other organisations' to underpin the governments aspiration to support disabled customers into work. This includes but not limited to making reasonable adjustments and providing specialist equipment to those who need it so they can work in a comfortable working environment.

Veterans and service personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.

a rewarding career that makes a genuine difference to people's lives.

• You won't work on weekends or bank holidays!


• A monthly benefits scheme worth £500 with access to over 900 retailers


• A cycle to work scheme that is open all year long!


• Laptop and mobile phone for every employee!


• Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.


• The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees


• A two-week Induction and training programme


• Company annual leave, including a buy/sell scheme


• Free life cover!


• Pension with a 4% match from Fedcap