Team Leader

To provide a person centered support to service users with learning disabilities, complex behaviours and physical/sensory disabilities. You will enable them to enjoy a fulfilling and valued life, to participate in the community and to develop their abilities as fully as possible. In the absence of the Home Manager and Deputy Manager you will need to manage and support Support Workers.

Care Management:

• Coordinate the effective planning of shifts by allocating staff members and ensuring that their skills and experience match the needs of the residents.


• Liaise with external professionals such as Speech and Language Therapists (SALT), Occupational Therapists (OT), and Social Workers to ensure that staff members understand and implement the guidelines accordingly.


• Coordinate and plan health appointments, ensuring that the health needs of the residents are monitored and health actions are implemented.


• Administer medications safely, ensuring that any changes in medications are communicated to staff members in a timely manner.


• Record, report and investigate medication errors appropriately.


• Monitor the stock of medication in the home by carrying out daily stock counts and weekly audits.


• Order and dispose of medications according to the company policy and procedures.


• Ensure that emergency medication, such as 'Buccal Midazolam', is stored and that the right amount is kept in the service.


• Monitor the wellbeing of the residents by checking daily records and healthcare appointment records. Ensure that residents have good access to health professionals.


• Coordinate admissions and discharges from the hospital, ensuring that staff allocations are done to maintain consistency of care for the residents.


• Act in the best interest of the residents, support residents with Deprivation of Liberty Safeguards (DOLS) appointments, and liaise with external professionals if there are concerns around deprivation of liberty.


• Review and update care plans when changes occur and individual needs are changed.


• Support staff and residents with healthy eating initiatives, coordinate Apitito menus.


• Organise and coordinate residents' house meetings, involving residents in the house community decision-making process. Encourage the use of accessible information tools, easy-read documents, and social stories.


• Monitor the safety of the residents, record and report incidents and accidents to the Registered Manager/Deputy Manager for further investigation if necessary.


• Implement Positive Behaviour Support plans, update proactive strategies, and work with the team to create a learning environment for the residents.


• Encourage and support staff to promote independent living skills in the house.


• Promote 'Dignity and Respect' amongst the residents and the staff in the service.


• Monitor that the privacy of the residents is maintained at all times, and address any compromise of privacy with the management.


Operational Service Delivery

• As part of the operational service delivery, the following tasks are required:


• Review and plan staff rotas, filling gaps with staff members, bank staff, or authorised agency personnel as directed by the registered manager.


• Develop warm and trusting relationships with residents to encourage them to express their needs, views, and concerns.


• Monitor staff absences and lateness, addressing any issues with frequent lateness or absences. Escalate repeat issues to the registered manager.


• Organise staff house meetings and plan house events, such as birthdays and anniversaries.


• Delegate tasks to staff members, ensuring they have the necessary skills and knowledge to complete them.


• Evaluate staff competencies by conducting assessments around safe medication administration, mental capacity, safeguarding adults at risk, infection control, health and safety, person-centred care, privacy, and dignity.


• Monitor daily paperwork completion, including ABC charts, incident forms, care records, health appointment forms, and seizure charts.


• Conduct spot checks and daily walk-arounds with night staff.


• Ensure that all assistive technology is working and report any issues to the management team or maintenance.


• Conduct relevant audits to maintain the safety and security of residents and the service.


• Report health and safety issues to management and follow up with the maintenance team.


• Maintain constant communication with residents' families and friends, informing and updating them about changes in the individual's care.


• Conduct weekly fire drills and maintain accurate records. Report any issues to management and the health and safety officer.


• Attend weekly management meetings and provide information and updates on changes in care, behaviour, and health concerns.


• Maintain a positive culture in the home by encouraging engagement in internal and external activities.


• Monitor infection control procedures in the home, ensuring medication trolleys are clean and tidy and vehicles are free from debris.


• Participate in a 24-hour rotational shift pattern that includes regular weekend and bank holiday working.


Training and Development of staff

• Lead and motivate staff to perform their best by providing coaching and daily supervision.


• Conduct monthly supervision meetings, ensuring staff members are prepared for the meeting, and encourage staff participation and ownership of delegated tasks.


• Act as a role model at all times, and address inappropriate behaviour, poor conduct, and negative attitudes towards staff or residents in the service.


• Provide constructive feedback to staff and set achievable goals while ensuring staff understand what is expected of them.


• Support staff in implementing resident behaviour and health guidelines, and help staff meet their training requirements by completing online training. Inform the registered manager about staff training needs.


• Contribute to service users' reviews by providing verbal and written reports and attending Support Planning meetings.


• Maintain a professional code of confidentiality and work as part of the team to achieve goals set out in the individual care plan.


• Ensure work practices comply with the home's policy on Equality and Diversity at all times.


Residents

• Support residents in maintaining safety, security, and comfort in the home.


• Use appropriate strategies, management guidelines, and interventions specified by Person-Centred Plans to support individuals who express their frustrations and needs through challenging behaviour.


• Support residents in developing a socially valued lifestyle, including culturally and age-appropriate experiences that build on their strengths, interests, and aspirations. Help them access social, leisure, work, and educational opportunities.


• Promote the self-esteem, happiness, and emotional health of service users.


• Respect the right to privacy of service users and ensure their dignity is maintained.


• Implement positive risk management strategies in line with Person-Centred Plans.


• Observe and monitor the emotional and physical well-being of service users and inform relevant staff and involved professionals of any concerns or significant changes in needs, behaviour, and circumstances.


• Use appropriate communication techniques based on the needs of the service user.


• Conduct and record financial transactions involving service users in accordance with company guidelines.


• Drive service users to trips and community facilities in the company vehicle, if requested and after passing appropriate reviews.


Quality Improvement

• Regularly attend staff meetings to stay informed and contribute to discussions.


• Support the Registered Manager in carrying out audits, spot checks, and quality assurance surveys to maintain high standards of care.


• Attend Multi-disciplinary meetings as required to ensure effective communication and collaboration between professionals.


• Conduct thorough inductions for new staff members, including familiarising them with care standards, the Code of Conduct in health and social care, and other relevant policies and procedures.


• Support staff in completing their 'Care Certificates' and evaluate their performance to identify areas for improvement.


• Adhere to management protocols and guidelines for individuals with learning disabilities to ensure consistency in care.


• Prioritise the physical and mental wellbeing of service users, ensuring they receive regular health checks and promoting healthy lifestyle habits.


• Contribute constructively to Individual Performance Reviews as part of the team effort to achieve the goals set out in the individual care plan.
  
  Previous experience required


• NVQ Level 3


• Passion for enhancing the lives of others


• Positive, empathetic and friendly attitude
  
  We're an independent care home, which gives us the freedom to support people throughout their lives, whatever challenges they may face. Our person-centered care plans are designed to make everyone feel as comfortable, safe, and independent as possible. We provide fun and stimulating activities in a safe and modern environment to help people with learning disabilities develop their life skills and interests. Our dedicated Wellbeing and Lifestyle Coordinator works alongside the care team to help people set and achieve realistic goals, and have fun doing it.
  
  Working hours:


• Two week rolling rota (37.5 hours pw)


• Weekend working required, Competitive Salary


• Training and development opportunities


• Supportive work environment


• Opportunity to make a different in the lives of others


• 28 days holiday


• Relaxed dress code, no uniforms are worn


• Blue Light card for discounts on shopping


• Free DBS check


Only applicants with a right to work in the UK will be considered.