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Team Leader

Ministry of Justice

Team Leader

£28613

Ministry of Justice, Yeovil, Somerset

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 14 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 6d1d9a4b85814080980e6a8991751139

Full Job Description

  • Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary and management.

  • Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using Standard Operating Procedures (SOPs) and other continuous improvement tools.

  • To assist in the delivery of performance against targets., Operations

  • Lead the implementation of efficient and consistent administrative practices, procedures and standards, implementing solutions to identified problems.

  • Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.

  • Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.

  • Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.

  • To provide written and verbal advice to queries from staff and HMCTS users.

  • Contribute to the delivery of operational, performance and service standard targets.

  • Provide statistical data for the management team and judiciary.

  • Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as needed.

  • Contribute to the business plan, with focus on the team's area of work.

  • Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.

  • Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.

  • Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.

  • Alert others, as appropriate, to risks which are not capable of local resolution.

  • Deputise for the Delivery Manager, as necessary.

  • Deal with customers and complaints and address root causes of complaints.

  • Apply Continuous improvement principles, tools and techniques to working practices to improve efficiency of operations


    • Team leadership
  • Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

  • Assign responsibilities for action and monitoring progress against plans.

  • Ensure that performance management and reward & recognition systems are utilised effectively throughout area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity.

  • Plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met.

  • Identify staff potential and develop in line with business and individual needs.

  • Identify recruitment needs and retention issues, assessing resource requirements against demands.

  • Be responsible for health and safety issues for the team and their immediate working environment.

  • Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.

  • Ensure staff are aware of HMCTS strategic objectives and are updated in relation to corporate messages.

  • Role model HMCTS values, and apply policies and procedures (including diversity, attendance and discipline).

  • All Grade EO staff are expected to perform other management roles in addition to their own role.


    • Processing and managing casework
  • Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.


    • Calculations and analysis
  • Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.


    • Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations
  • Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.

  • Provide feedback to staff, judiciary and other stakeholders on performance against targets.

  • Think beyond own area of responsibility, considering wider policy and organisational implications of issues.

  • Attend and contribute at User Group meetings.


    • Representation
  • Represent the function you have been assigned to at an operational level


    • Specialisms
  • Have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.

  • Provide specific functions as directed by line management in line with the SOP for providing that service.


    • Accountability
  • Reporting to a Delivery Manager.


    • Other duties

    The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
    Additional Information

    Working Arrangements & Further Information

    The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

    Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

    For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

    Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

    MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

    All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

    Flexible working hours

    The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
    Interview dates
    Interviews expected 15/10/2024
    Closing Date,
  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government

  • You were studying abroad

  • You were living overseas with parents


    • In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
    Success Profiles

    Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
    if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
    Supporting document 1
    Team Leader Advert.docx - 82KB Opens in a new window
    Converted File Team Leader Advert.docx.pdf - 50KB Opens in a new window

    We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

    Successful candidate must be able to work a minimum of x3 full days per week.,
  • Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.

  • Experience of working in an administrative role in a customer focussed environment

  • Proficient with IT and Microsoft Software packages

  • Excellent communication and organisational skills, To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.


    • For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert)., Leadership - 250 word limit

    HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone.

    Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

    The MoJ offers a range of benefits:

    Annual Leave

    Annual leave is 25 days on appointment and will increase to 30 days after five years' service.

    There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

    Pension

    The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

    Training

    The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

    Networks

    The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

    Support
  • A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.

  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.

  • Paid paternity, adoption and maternity leave.

  • Free annual sight tests for employees who use computer screens.


    • Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
  • To Shared Service Connected Ltd (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

  • To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);

  • To the Civil Service Commission (details available here)


    • As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns., Leadership
    Communicating and Influencing
    Making Effective Decisions
    Strengths may also be assessed at interview but these are not shared in advance.

    A Great Place to Work for Veterans

    The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
    For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

    Redeployment Interview Scheme

    Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.