Team Leader

An exciting opportunity has arisen for a Band 4 Team Leader in our Urgent Suspected Cancer team within the Patient Services Centre based at Southampton General Hospital. This role will require you to be responsible for managing our cohort of patients referred on a suspected cancer pathway and assigning daily tasks to your team of administrators to ensure they are appointing patients who have been referred in on 28 day FDS pathway (Faster Diagnostic Service) timeframe alerting the leadership team and care groups of capacity demands that may prevent this. We are committed to ensuring that these patients are within a 7-10 day timeframe to support the Trust delivery of diagnosis at day 28 of the patient pathway in line with the National Cancer targets., As Team Leader you will work closely with the PSC Management team and the Care Group to maintain good working relationships.

• You will head up a booking team consisting of a Deputy Team Leader and PSC Administrators.
• You will provide excellent customer service to patients, relatives; carers and internal/external stakeholders ensuring high standards are
upheld across the centre.
• You will work in a centralised Patient Services Centre to ensure a consistent and effective administration service is maintained at all times., Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust
• Managing clinics, rescheduling appointments, cancelling appointments and filling new clinics
• Covering reception desks across all of our sites, checking patients in, booking follow up appointments and dealing with queries.
• Preparing patient packs for outpatient clinics, Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

You will be a well organised individual with excellent communication skills and someone who can work flexibly to accommodate the needs of the service. You will need to demonstrate the ability to prioritise and work to deadlines in a fast paced environment. We're also looking for you to demonstrate:
• Proven experience in managing conflicting priorities and working to strict deadlines.
• A friendly and approachable manner with the ability to be polite, sympathetic, patient and diplomatic.
• Experience and understanding of spreadsheets and reporting because you will be expected to produce regular reports and updates for
your line manager.
• Knowledge of RTT and cancer patient pathways.
Patient Services Centre (PSC) staff are hardworking, committed to patient care and often the first point of contact for the patients, they are responsible for

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.