Team Leader

You will support your team to achieve their potential through regular staff supervision, coaching, training and induction
Hold a small caseload of clients when required
Further support your team where needed with their workload
Manage staff annual leave, plan rotas and organise cover for absences ensuring adequate cover at all times
Work flexibly where needed, and be part of the rota
You'll empower your team to work flexibly when engaging with the hard-to-reach clients
Ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action
You will be involved in the recruitment of staff for your team
You will attend meetings and represent the service to key stakeholders
Increase presence of service in the local area to help win tenders and maintain current contracts
Liaise with accommodation providers to develop an excellent working relationship
Facilitate and monitor client support
Provide reports and data where needed
Be part of the on-call service
Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
Work flexibly across all areas of operation where required and prior notice given
Any other reasonable task as requested by a member of staff

A minimum one years' Management experience is desirable however not necessarily in this sector, what you will have is a real passion for wanting to work with people who are homeless. You will receive support and training in understanding the key principles of Housing First but some prior research and understanding of the support model is desirable. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

Clear verbal and written English and great communication skills
Good understanding of IT and keyboard skills
Polite, assertive manner
Passion for working in a client/customer facing role
Have an interest and genuine concern for homelessness and related issues
Knowledge of voluntary and statutory agencies would be an advantage
Some experience of this sector would be an advantage
Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches
Flexible to meet the needs of the service.
Important: Driving licence and access to your own car is essential for this role

BCP Housing First supports individuals aged 18 and over, who have high support needs and a history of long term rough sleeping and homelessness. Our aim is to give them a home of their own, where they can regain stability, safety, and support. We work in partnership with BCP council and all support services within BCP, this helps us deliver a strength based, person-centred approach, creating a positive environment to help them sustain a home.

Our dedicated team provides intensive one to one support to help our clients achieve their goals, everything we do is to coach and empower our clients to eventually achieve independent living.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!