Team Leader

As a Team Leader, you`ll lead and manage our colleagues when dealing with claims and customer service-related circumstances. You will have responsibility for monitoring and supporting the technical development of your team. Utilising outputs from internal and external quality audits to ensure colleagues level of work produced is of the standard expected as well as assisting in maintaining delivery of client's service delivery targets. You will be able to motivate and supervise staff as well as coach, develop and appraise them. Your priority will be to lead your team to achieve a first-class customer service for all Clients, customers including policyholders, brokers and other teams within the business. Additionally, youll take an active role in the preparation of external client audits and collective ownership of actions post audit to address any service-related improvement activity. Interpreting and analysing management information will be second nature to you, so that you can highlight trends, hot spots and solutions are implemented where required. Youll also have a part to play in Client management and customer management. Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance against the needs of a 24/7 365 contact centre operation. When you do spend time in our office, you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues both face to face and over ever enhancing digital media.

• Are you a considered individual with a curious mind capable of building relationships with people from all walks of life?
• Can you articulate yourself clearly both verbally and in writing?
• Do you have a passion for the delivery of exceptional customer service?
• Do you challenge day to day situations and the norm yet remain calm under pressure?
• Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?
If the answer is yes, then keep reading as the Incident Response Team (IRT) are looking for a dedicated individual to perform the role of Team Leader. We're looking for someone who can display the key attributes highlighted above. You must be self-motivated and driven to succeed and above all you must demonstrate a desire to keep your customer at the heart of all that you do. Please keep reading if you feel the role may be appealing to you.,
• Youll already have experience of managing a successful team who handled a high volume of telephone and inbound customer contact. Youll be a customer service champion and a true leader of people
• Good level of education - at least to GCSE level or equivalent
• Previous claim experience
• Good negotiation skills
• Excellent communication skills both written and verbal with Customers, Clients and Colleagues
• The ability to prioritise your workload effectively
• The ability to work on your own initiative and take ownership of your own caseload of claims at the same time as working together as a team
• The ability to develop and maintain a close working relationship with our customers, to promote customer satisfaction during all stages of the claim
• Ability to demonstrate understanding and empathy throughout
• Excellent IT skills
• Existing or intention to become Cert / Dip CII qualified
  
  Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace®, Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing - one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)

Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:
• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Truly flexible working, a mix of office and home
• Competitive salary
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
Our other benefits include:
• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme
• Annual leave allowance of 25 days + public holidays
• Voluntary benefits - Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps