Team Leader

We require an experienced Team Leader to join our team and help develop and coordinate supported housing schemes and the domiciliary service across Blackpool. You will be responsible for managing a team of staff, ensuring the provision of person centred support to enable customers to maintain their independence, experience improved wellbeing and enjoy opportunities for personal development. The Role As a Team Leader you will be part of the leadership team responsible for the delivery and daily operational management of the services and for ensuring that contract requirements and CQC quality standards are met. Specific duties and responsibilities will include helping to oversee:

• Deployment of staff to meet individual needs and preferences within available resources
• Supervision, coaching, performance management and support of staff, volunteers and students on placement
• Identifying training needs of the team both mandatory and service specific, ensuring that accurate records are kept.
• Responding to referrals and undertaking initial assessments of need
• Ensuring all service users have a co-produced plan of support and a designated Key Worker
• Ensuring there are clear goals and expected outcomes for service users with a defined pathway towards greater independence
• Co-ordinating a programme of regular person-centred reviews which put each person's views and unique journey at the heart of planning and decision making
• Working closely with local multi-disciplinary teams and community based agencies to provide holistic, wrap-around support
• Maintaining high standards of environmental safety/quality and ensuring a welcoming, inclusive atmosphere
• Facilitate service user engagement, involvement and peer support
• Ensure that there are robust methods of quality monitoring
• Provide key performance indicators, identifying and planning actions required
You will provide excellent customer care and proactively communicate with stakeholders in respect of risk management and the care and welfare of the people we support. You will have a strong ethical duty of care and a commitment to safeguarding vulnerable individuals.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.