Team Leader

An exciting opportunity has arisen within PAMHS department to work with the administrative team. You will be required to provide high quality administrative support to contribute to the efficient running of our service.

The post holder will provide professional, high quality, comprehensive senior administrative support to enable Mildred Creek Unit multidisciplinary team to deliver effective services to our patients; the role also involves supporting the Admin Manager in supervising the front desk daily operations, ensuring all follow up appointments and room booking requests are processed in timely manner.

The post holder will be expected to work as part of the outpatient team and may be asked to provide cover for other team members when necessary to ensure smooth day to day running of the department.

You will need to be a strong team player, with excellent communication skills and committed to providing the highest possible standard of service to our patients, families and to both our internal and external colleagues.

The successful candidate will be based in PAMHS department, presence onsite is required 5 days a week.

Main duties of the job

Deals with first line enquiries from patients, relatives and staff

To be responsible for effective, accurate and timely management of the electronic patient record system (Epic), specifically patient information, booking, and clinic outcome recording.

Exercises judgement and problem-solving skills to improve patient and staff experience.

Clinical and non-clinical typing including letters, memos, forms, labels, notices and other papers.

Liaise effectively with other hospital departments to ensure good working relationships and effective running of specialty services.

Complete routine tasks and use initiative to complete non-routine processes and procedures.

To take responsibility for carrying out daily checks on discharge summary completeness and follow up appointment bookings.

To support the patients admission and discharge process, ensuring a smooth patient journey.

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.