Team Leader

The A&A team acts as the first point of contact for educational matters and supports aspects of the student lifecycle from induction through to graduation, including maintenance of student records and support for all assessment-related processes. You will lead and manage the team to ensure effective and professional support for all processes. You will act as the team's lead contact for the School's academic staff and will work collegially with other Professional Services teams to implement the enhanced business processes that support each stage of the student lifecycle. You will work as part of the FELS leadership group that determines and drives improvement and effectiveness across the A&A functions.
You will have a high level of organisation and the adaptability to manage multiple tasks to deadlines, taking a positive approach to setting the standards for yourself and a busy team of administrators. You will have a proven ability to work cooperatively, proactively and imaginatively to enhance the service provided to stakeholders. Excellent communication, organisation and influencing skills are required, as is a commitment to providing an outstanding service both intelligently and with empathy. You will be a proficient user of Microsoft Office and have experience in using complex databases to manipulate, interpret and report data.
As a university, we aim to create an inclusive environment that attracts, supports and retains the best students and staff from diverse backgrounds and experiences from across the world. We are proactive in fostering a culture of inclusion, respect and equality of opportunity. If you are excited about this opportunity but don't align perfectly with the person specification, we strongly encourage you to still apply or get in touch to discuss further.
We are committed to supporting our staff and students and we are open to a flexible working approach.

Student and Education Services is one of the largest Professional Services departments in the University, comprising a diverse range of teams who share the same passion for enhancing our students' experiences and supporting their well-being.

The salary range provides an indication of the incremental progression in the role. The starting salary for a full-time post will be £35,880 and will increment annually.